TJM Properties Inc

My brother was only there for one day. They did not get his medications right for one thing. He fell and no one came to help him for about an hour or more. He had a broken bone in his neck and back. He went to the hospital and never went back to Spring Haven. We tried to tell the staff when he moved in that he needed more care then was available.

I visited this facility a while back on my own. The location is in the center of town and on the busline--which is appealing to my mom. The room is private, but living room and kitchen is shared space which is not necessarily inviting and private enough. Also, there are other communities that provide a private apartment for comparable cost.

Smelled like old people. In the midst of renovation. Staff friendly. Didn’t think elevator space was enough for all the floors.

Building needs some work, very informative, staff very knowledgeable -didn't get to see a room.

Very cosmopolitan facility. Little too busy for my mother. Elevator delays seemed excessive. Beautiful views from some units.

There were a few things that turned us away from this community. The first being that when you stepped into the building you could smell what ever food they were cooking and that smell traveled through out the building. Second, the community was in need of refurbishing everything seemed to be dated and freshened up. The staff was friendly however mom felt that it was just a little too big for her taste.

Very friendly staff but didn't like that it seemed more like a nursing home

They were not upfront about some of their policies. They have policies in regard to being banned from the dining room and common areas if you have an open wound. They do not offer wheelchair accessible transportation. The staff are not helpful. The food is bland and they have small portions, however it does not taste to bad. A lot of the activities they offer are not compatible with all of the residents. This is a beautiful place, unfortunately they do not always show respect to the residents.

When I toured this community I thought it resembled a jail.It's 11 stories high and more motel-like.They don't offer an outdoor living area or a garden. It didn't seem like a place you could call home.

Did not have a "warm and fuzzy feeling". The receptionist told me to take a seat while I waited for [Removed]...yet there were no seats available. I was also told I was not allowed to speak to the residents which is the opposite of everywhere else I went The memory care unit I visited felt very institutional.

We toured this community for my mom. the staff was very nice and helpful to our questions. They had a good variety of activities and meals that would have been available. We would recommend this community, but it was not what we were looking for.

This is a really nice place but I feel they need to ensure they are doing what is requested. I feel they are trained to give perfect feedback and at times when asked they are sorry they forgot to do it. It is an annoying problem that they don't follow up with you. Some things were misrepresented from what I was told on our tour. If I would do it again, I would look around more.

A little early to draw conclusions. Our experience was we got off to a slow start but things seem to be improving.

I was able to tour this community and my first impression was not good. I do not like carpet because it golds odors. There was a bad odor in there carpet. Also the staff to resident ration was to high. The community was just to big for what we were looking for.

Rooms too small. Prefer 2 bedroom

Friendly staff. Premises needs updating and a good cleaning

I took a tour of this community and at first I thought it looked nice, from the outside, then I went inside and I felt that it looked run down. It is close to Wal-Mart too. This was not where I would put my mom.

I did like the community but I felt it was not a fit for my mom. I noticed that this is a place for independent living and there was no room to advance to memory care.

So far so good. Apartments are roomy enough and the view is so pleasant! The staff of the Independent Living are caring and helpful. The place is in need of some serious repairs. The dock out to the lake is completely unusable and unsafe and needs to be repaired. The dining staff are impersonal with the residents and often too quick and not engaging with them. Always in a hurry to finish up and rush the diners out. The dinner meal time is WAY too early.

Mom is still a fairly new resident of Spring Haven and believe me when I say this was a big step for her. The initial move in was not the greatest to say the least. We went with the moving trucks and when arriving we let the staff know we were the. The lady said she'd bring my Mom around while we waited in the back. After a long wait my mother comes walking around the back by herself with her keys which rubbed me the wrong way. It wasn't until a week after she had moved in that someone came to check in oh her. Another thing that has recently rubbed me the wrong way is the fact that whomever got Mom to sign a paper to end her HMO in order to be Medicare only without any consent or communication with me in regards to the matter. There was a lack of communication which was quickly addressed. Other than my concerns Mom seems to be adjusting and has made a few friends. She is not the type to participate in activities although I am hoping she will with time. The staff have been great and are improving on the communication.