Trustwell Living

This community wasn't impressive. It seemed cold and in need of some love.

Our family had an in person tour and the staff that were leading us on the tour were pretty pushy and in the end our loved one just did not want to go back

I wouldn't recommend Cimarron Place to others for their loved ones. My loved one was there for a short stay, and none of the employees had checked on my loved one during the time my loved one was there. They didn't have enough food, and my loved one didn't get any food they wanted. The family had to supply the food for our loved one. Linda is really good upfront; however, her concern is just getting the residents in the door and then not helping the family afterwards.

I think covid had some to do with our experience but we also had a different circumstance going on. I felt that they should have been more up front with us in the beginning, we got my parents here and they were separated and that caused a lot of issues and we had to end up moving them both out. I think it is a great facility, it is clean and they have a lot of activities going on but I would tell other to make sure to do their homework before moving their loved ones. It would be a great place for a more active person who needs some assistance.

I did not like this community as much. It felt like the people who lived there were close with each other, however it felt old and dirty and was very loud. The rooms were also a lot smaller. Seemed to be more into the sale than my loved one.

The brochure shows amazing food options but we only got a repeat menu and they would not offer any other options. I would like to see more options when it comes to activities. There was an issue with some of the aids and following the medical directions. After a fall they would not allow my loved one back to the community and tried to charge us for a full 30-day charge.

Cimarron Place did an excellent job following up with me after our tour. The problem I had with them was they couldn't tell you what your cost was going to be. They base their cost on a health evaluation, which is really scary. If you go in and your loved one is having a bad day, you could be stuck at a higher cost. And if they're having a better than usual day, you could move in at one price and then be faced with some steep increases as they adjust for level of care.

Other than the outside, the community is pretty clean. Some of the staff is friendly and some not so much. We felt the staff was under-trained and underpaid. It seemed like in the memory care area, there was not much in the way of activities. They seemed to place the residents in the common areas and turn on the TV and that was it. In the beginning, they would do things like bring in outside entertainment, but as time went on this dwindled. The community seemed like an ok value since they were a little cheaper than other places in the area, however we did not think there was enough attention given to the residents.

There are some good people working there, but most of the staff on the memory care unit sit around and socialize with each other instead of interacting with the residents. And when you ask the staff a question, a lot of them don't know anything. And when you try to find their supervisor, he is no where to be found.

Well...the staff does seem friendly, but the cleanliness of my mom, is not satisfactory. I don't think they are making sure her teeth are brushed everyday or the showers, as what they said they would do. I question their that they are doing laundry as they said. A number of times, when picking up our loved one, once a week she is not ready and has not has her showers or even clean clothes on. When something is said about this, they seem to make the corrective actions as requested, but it only last a time or two, and things seem to go back to they were, is what it appears to us.

I’m deeply concerned about Raytown senior living some of the staff are rude to the elderly and I’ve witnessed this. House keeping terrible. And cats in dining area. I’m hurt because the nurse was fired. I’m a black woman and she’s not racist.i reported things to management but I’m sure it’s somebody’s job to clean his office and the guest bathrooms. I wish I was at the meeting. This was not a good move. I guess it’s better to remove one employee instead of the ones who don’t do their job. Bickford is a beautiful place. If employees would do their jobs. I think placing cameras in the dining area would be helpful. I toured this facility for 6 months before I moved my parent. The staff I met Day and evening are gone. Hopefully things will improve!

My mother has been at Oak Creek Place since June 2018. Shortly after she moved in corporate changed hands. Since then we are on our third director and our third nurse. There is no communication; this facility is grossly understaffed. The food is terrible according to my mother. My mother was recently placed on hospice care through an outside facility. There is absolutely no coordination between the hospice company and OCP staff. Medications and dietary needs are not being handled correctly. Aids are not trained; turn-over is constant. They are all very pleasant and want very much to help but without training they seem hesitant and bewildered. The only one holding this place together is the receptionist. She handles everything from waiting tables to dealing with internet/cable tv problems because there is never enough staff to take care of these tasks. We are getting my mother out of there as soon as possible. Unfortunately we have to give 30 days notice which means we will have to pay for a room that my mother will not be in for 30 more days. I would not recommend Oak Creek Place at this time.

My mother moved in here 5 months ago. The care here varies quite a bit. I would suggest this place for ambulatory seniors who are still able to care for themselves. There are some very nice aides and occasionally some that don’t care much. We were misinformed about the ratio of aides per resident ( which includes med techs, and the nurses in the nurses station). By law I believe they have the legal amount necessary but not nearly enough for what a lot of residents need. My mom has waited several hours on occasion to be assisted. Luckily for my mom I visit her every day and handle things that would never be dealt with. And being here every day, I’ve never seen the facility director out of his office. Never in the dining room, residents rooms or anywhere talking to the residents.

Most staff was great while others could not care. Management for this facility is not good. Had difficulty trying to reach the management either they were always in meetings and never returned calls for a week or sometimes never. They also let dogs live there which is fine but the carpets had an odor.

Visited my mother in the late evening, one girl doing yoga in the common area and the other watching tv! Very quiet atmosphere, feel like I should whisper when I am there. No social activities? Place is very old, needs to be be re-carpeted and refurnished.

We were not very impressed with our experience with this community. The tour went well, the apartments looked very nice. When we talked with the financial guy, her was not very willing to work with us. The community was not very expensive, but they would not work with our financial situation. I was not impressed with this community.

This community was nice when my loved one first moved in. The community has since become under new management and things have declined. The food has gone downhill and they have had a lot of turnover. There are leaks in the building. The staff were not able to meet the resident personnel needs. The community was a pretty place. They have lost about half of their residents since the change.

Was hesitant to even consider moving my dad in here because of the bad word of mouth around town but reading the reviews online I decided to check it out. Unfortunately, the reviews must be written by employees/management because the place is just okay and the food does not look appetizing. Definitely understaffed. Was there just before lunch time and overheard management asking one aid why very little residents had been brought down to the dining room. Them employee responded that the other employee was working on it. So apparently there are only 2 employees at a time? Actually just one, after management walked away the employee continued standing at her roll around cart and pulled out her cellphone. Walking around the facility it is very quiet, residents seem to be contained to their rooms with only the front room to socialize. I guess it's not as bad as the word of mouth, but definitely seems like a place you would send your loved one to be forgotten.

I was not happy with this community because he did not get the care that we were wanting. They did not pay close to him. The community needs to work on the cleaning at times. The location is close to me and the price was affordable for us.If you're looking for care for someone who needs constant care this is a great community. Families should make sure that this will fit for the care of family members care.

Did a tour, won't be moving my mother in. The girls working there have a lot of attitude. They don't seem to be the type of people who should be caring for the elderly. Management stayed in their offices the whole time. I guess the place is clean, very outdated though. Furniture has old patterns and not very comfortable.