Trustwell Living

This is a private facility and thought it would be a little more better in the sense of having funds to facilitate activities and quality of care for residents. My family member is in memory care. There are less than 20 people up there. THey can't keep whose clothes go to who after washing them. Between the residents and employees they steal. How do you steal a lamp out of someone's room and not think it would be missed or if you took it out for safety reasons you could inform the family. I asked about it and haven't seen the return of it yet. He has dementia but is still aware to a degree what is going on. Again, I expected better they give a good presentation up front but once in there something different. Should not be when you are paying over 3k a month!

Miller Place seemed to struggle with staffing which affected cleanliness and care services. The was a big discrepancy between the care services charges vs the actual care services.

The food pleases my mom and the friendly resident. The staff are patient with the residents. There is a problem with mom's apartment not getting cleaned routinely. She can't operate the window cooler heater well. No thermostat to keep rooms at right temperature. There have been mistakes with billing and also the van forgot about my mom and left her waiting for hours in downtown Dubuque.

Russ Place used to be.... This is what we hear all the time. You can see evidence of this in so many ways. It is really sad. It is still a decent facility, but you should look beyond the pretty face they put on recently for publicity photos. Complaints about problems have brought little more than comments about rising costs. Services offered are underfunded and understaffed. Residents have been asked to have patience, told that things will change. The sad truth is that we have become disillusioned beyond any but the last shred of hope. The only reason I give it any credit at all is that they do have good people here. A new director has been recently hired. However, unless the corporation takes an actual interest in restoring this facility to something closer to its former glory, I'm afraid it will cease to even be known as what used to be and become one of those places which makes people shift their eyes and shake their heads when it is mentioned. That's a shame, a real shame.

Started out as a great place, but once you're there, you see lots of problems. Staff shortages, especially at night and on weekends. No RN on premises, except during the week. Memory care director uncaring and uncooperative with police when staff stole money, credit cards, and jewelry from the residents. The food is terrible, for such a well-presented facility. You would think that the residents would get the best meals...it's unfortunate.

We have only been here a week, so a review is not really fair. I does seem that they are understaffed. I will be better able to give a fair review in a month.

[removed] Hope to visit soon. Glad there are church services. Disappointed no salon that is in operation. Understand from rep my mom has adjusted well. Found rep to be a bit curt with me...she doesn't know enough details to judge so felt it was uncalled for. Was offering to pay for some costs but apparently it was more important to stress to me that I don't have financial responsibility. Checkbook in hand. Call when you run out of $$

I think the community is a pretty good place. I am starting to think all senior centers are use to families dropping off loved ones and never coming back, because there seems to be a lack of communication with doctors regarding the resident, specifically they dont ever notify the family and inform them of the overall care, or medical plan for the loved ones.

1. Short staff- has had light on for up to 2 hrs without being answered. He is w/c bound. 2. Meals, 1 pancake, 1 sausage link, 4 oz fruit cup. Lunch - bowl of split pea soup and crackers. 3. Dinner egg salad sandwich, handful of chips. Dinner - steak dinner, salisbury steak like from a tv dinner. Housekeeping. 5-10 minutes to clean his bathroom and vacuumn his room without moving or picking up anything. Maybe he is picky, but for $[removed]a month, food should be more plentiful, and nutritious. He cant pick stuff up off the floor without falling out of chair. His caregivers are not unkind, but just always run short. Which after being in healthcare for 30 years, I know about. But if you cant get help for 1.5 to 2 hours, theres a problem. There was supposed to be transport available, but doesnt seem to be.

The staff ( nurses ) super friendly. Management was super sweet when we met, but not great scatter we signed contract. Someone messed with the heater and it was on during a heatwave. My dad was so uncomfortable. None of the rooms have AC ... not great during a heatwave.

We were not pleased with the facility. Three administrators within a year. Several of the care staff spent more time on their phones than engaging with residents. We had to ask 4 times over a 2 week period for the beeping fire alarm battery in the room to be changed. Clean clothes were stuffed in drawers rather than hung on the hangers we provided. Although we had asked the staff to take our friend to the bathroom every few hours to avoid accidents, there were many times his clothes were soaked through. Staff turnover was high. Some staff were caring, but that was the exception. That's probably enough. Our friend is now at Mill Creek and it's a much better fit

Night care givers are not attentive. Residents are afraid to use their call buttons because their rent goes up. The food is terrible except for one of the cooks. Complaints to the management gets swept under the rug. Once my moms VA funding comes through, I will be moving her

Father here. Awful food. The executive manger is rude and a child. I am sick and my father needs to be here for end of life care. [name removed] has return to correct issues with and we pay over [fee removed] a month! They took our money and I hear her talk bad about me in the office to the security. When I walk by. My father is dying and deserves better maturity.

They seemed very nice and reasonably priced. Just didn't know what I was getting into. If they want employees to do anything make sure they have a drs order. Check on family frequently because they do NO fall check ups after a fall nor do they notify family of a fall. Friendly people but will do the bare minimum for residents.

The management completely over promised services they could provide. My sister, my dad, and I stayed with her most of her stay. The didn't have enough staff to keep her diaper reasonably clean. My dad and sister changed her diaper and cleaned her. We would not have placed her in Sinclair Place had we known she wasn't going to get the care the intake manager described. If we'd have known how limited their staffing resources were going to be, we would not have put mom in Sinclair Place. She definitely did not get the care they described on intake.

The activities were great and the facility was always clean and smelled fresh. We had several concerns over her health while she was there. They put her to bed while having a stroke and didn't call and also would put her to bed with low blood sugar without notification as well. They are always short staffed. The food was unrecognizable and uneditable most days. We were told this was an age in place facility but it becomes unaffordable if your parent needs any real help or care. That being said we had some amazing staff that did work there. The move in and out process was easy and the room was comfortable. We did have an issue getting things repaired from time to time but they only had 1 maintenance person as the time.

I don't know if Wildflower Place has the same people in charge, or if they might have made some significant changes. But when my loved one was there, they did not check on the residents every two hours as promised, and they did not take adequate care of her. I did not think the activities were adequate. The food was second or third quality, with no choices offered. There were too many problems to keep my loved one there.

Our family had an in person tour with Oakley Place and we were not impressed with the tour experience or the community at all.

Our family had an in person tour and we just knew it was not going to be the place for our loved one, it was more assisted living and residents who needed more care and we were looking for independent living. Also just did not leave good first impression

They do not provide consistent nor adequate care often, they struggle to keep trained staff, and the corporate management has little interest in resident well being, simply profit. The mid level staff are generally kind, but the base level workers are lazy, and cooperate is dismissive and rude.