Trustwell Living

Improving under new management. Biggest downside is staff. Activities director needs to spend more time planning events so residents will have fun. They have so little to look forward to . Senior nursing staff is unprofessional + uncaring at times. Response time to calls from residents is awful! CNAs have sloppy appearance and always complaining. Residents need a walking path around the premises and access to outdoor patio.

Tables always neat/clean napkins/cloth. Dinning room: coffee serving_refill slow. Food: mostly good. Cleaning: Fair. Staff: sometimes demeaning, caring could have better response after fire alarm/cause.

Easy to get around in this facility. Is in process of being renewed inside and very comfortable surroundings. Concerned over level of care. i.e. only 12 hour nursing and no set visits by a Dr.

This is a nice community. They stay in the independent living. The aides come in and help with showers and they seem nice. I think the nurse isn't giving my loved one her medicine at the correct times. And we haven't received a follow up call from the director to see how things are going. They are still doing renovations and its lingering around. They can go out on bus trips and enjoyed that. They aren't real impressed with the food there you have 2 options then you also can get a sandwich too. I would still recommend this community.

We toured Cherryvale Place. It was a very nice and clean community. They offered to have her mixed into the assisted living downstairs residents, versus upstairs with the dementia patients. I didn't feel comfortable that the facility was secure enough to keep my loved one from wandering off.

Speaking ONLY for our family's situation, I must say that 3 staff members to watch over 25 residents is just not enough. My dad requires constant attention due to advancing Alzheimer's and weakness from not eating. We will continue to watch over him at home constantly. This is otherwise a great facility for assisted living.

When touring the community they thought they were not able to handle my dad's care based on his previous community experience. The staff did not want to try to give him shot that would help his behavior. They were not a suitable fit.

We decided not to use this community because of it's size. We thought it was too big for my mom to walk through.

The was nursing care only, so not a fit for us. The rooms were VERY small, microwave and mini fridge in kitchen.

We had a pretty nice tour of this community. Everyone was kind to my family, and myself. The community looked nice, and everything was well-kept. The staff was kind, and friendly. It was a good experience, but we didn't feel this was the community for my mother.

Beautiful decor. Newly remodeled, quiet due to only a few residents.

I had a nice tour of this community overall. Everything went well, and the staff was very kind. The community looked nice, and well-kept. There were many factors that played into where to move my mother too. I did find another community that suited our needs better, my tour of this facility went well.

I did not have a good first impression of this community, when I first arrived for my tour I had noticed there was a huge table in the front of the lobby that was very old and looked like it was falling apart. I would think they would want something nice and well put together to represent the rest of the facility. The entire building needed lot of updating and new furniture.

This is a nice clean community. The staff is great, but small improvements with w the nurses could be worked on. The rooms are a little on the small side. Activities are offered to help stay active. I would recommend this community for a short stay for others.

Settlers Place is a very friendly place to stay. The room was nice. The food was very good. Promises of the brochure was not met. My father never had a tv in his room nor the laundry was never picked up. We did his laundry. Besides the 2 complaints Settlers is a nice place to stay. I ended up calling Comcast myself and was told a phone call was never made for my dads television to be hooked up. I never will understand that. They told me they reached out to Comcast.

I was not very impressed with this community during our tour, the apartments did not seem very vibrant and there was not enough natural light throughout the bedroom. The rest of the building seems to be needing a lot of updating and renovations.

Since moving my mother-in-law into this community there has been changes. They are now under a new company and now there are new people and they are not getting communication about things we need.

The tour guide was knowledgeable, he was able to explain everything very well to me. The community has a beautician on site and are pet friendly. The rooms were presented to me they looked very clean and organized. I did not feel a warmth of the community during my tour. Unfortunately i couldn't feel like my loved one would have been able to feel like living at home.

He was there for about 2 to 3 weeks. He was there temporarily until he recuperated after then he came home with us. The facility was very clean and the staff was very friendly. They provided good care services.

We have an active 81 year old there that needs better activities. She would like to have bridge where as they have someone come in and read the newspaper to them. The director is fabulous. There's no place for them to go and be outside, everything is inside. They need a deck so they could go out. The staff is wonderful.