Watermark Retirement Communities

Very active residence with lots to do. Pretty much what I was looking for in that meals, maid service, transportation and other day to day needs provided with rent.

Visited. Very nice.

We really liked this place.

sounds good

Price includes 3 meals, the clean your apartment take out your trash and laundry. all activities are free unless you go to the movies or out to a restaurant.

This was a nice facility. We did a virtual tour so it was kind of hard to get a feel for everything but it was nice.

The people I met at this community were nice. They say they are able to accommodate different dietary needs and they seem to offer some nice activities. The community looked clean.

My mother has recently made the move into this community and things have so far everything is going okay for her. I am comfortable with the care the staff are providing to her but I do think that the administration could use some more organization in there paper work. My mom has mentioned that the food is a little bland and could use better quality. Overall the adjustment has been a little difficult and I think they could use some improvements.

Making the choice to have your loved one cared for by strangers is a difficult and scary one to make. For us it was necessary for our dad to be in a safe, healthy, clean and active place. The staff at Joshua Springs become a part of your family because they make it easy to. They truly care for the residents and their well being. But they also care about the families and what they are going through. We feel we are walking into my dads home, a family home, when we visit. The feeling of them being strangers disappeared quickly. We have the utmost confidence in the staff to assist our dad during this time of his life, and we are thankful such a place is available to him. We live close by now and visit often. We are not able to each day but EVERY day we are thankful for the staff that can be there for dad when we cannot. Thank you all for your kindness.

This community is a little pricer than the community we chose and it is not as nice. The people are nice, however this community is more like a nursing home and we were looking for independent living.

I would recommend this assisted living facility.

The Alzheimer's patients are in the same wing as the assisted living....makes for activities that are not stimulating enough for someone who still has her mind. Even though I wrote extensive instructions on what was needed and what was not, I still had to run interference on several occasions. Food is good, and after all the caregivers were finally on board with what was needed and what was not, she is doing pretty good there.

Some of the caregivers are fabulous and some are downright unpleasant, they’re not warm. For example, they set the food down and then just walk way. They could do a better job getting people to eat. It would be a better value without the caregivers who really don’t seem interested. When I went and looked at the place, everything looked cheery and rosy. Some of the teams of caregivers are better than other.

Though The Watermark was fairly small, the staff and residents are very nice and the food is good. It reminded me of a boutique hotel, and was more cozy in its size than cramped. I do wish that there was more to do around the area though; there isn't much opportunity to shop nearby. That may not be important to you though; I would suggest visiting and seeing for yourself if it, and the surrounding areas, are a good fit for you.

I appreciate the attentiveness of the staff. I believe that, in general, my Aunt is in knowledgeable and kind hands. The facility appears to be understaffed at times.

My partner was there and as he began to need more help they raised the price Also a woman named [name removed] would never get back to me when I had asked if she could arrange to take some residents to a free concert That happened twice

In the last year, they had declined in quality of service. Too few workers to patients. Place wasn't as clean as past years. Our biggest frustration was we told them to keep pads on the bed because she has accidents. After she wet the bed, them made her sleep on the wet mattress.

Several occasions since new management took over the residents are not receiving full dinner choices and receive minimum food choices with no sides. This is an outrage. The elevated cost of residential living should include an abundance of food allowances. Seniors should not be denied a full dinner option.

Many staff have left, costs of being a resident there are outrageous. Rent goes up by obnoxious amounts yearly. However staff are nice and caring.

Lots of care staff, manager and director turn over in past 7 months. Staff not particularly careful with returning personal items like towels from laundry, maybe because of using agency staff.