AgingCare 2

This review is borderline 5. From the first phone call I immediately felt a personal connection with PeopleFirst. We had a great initial meeting in person meeting and once matched with a caregiver were able to meet her first to make sure it was a good fit. Other places did not give that opportunity. Overall the care quality is good, we are only using companion care and light house keeping/meal prep but my mom is happy. Negatives, the billing address to where to pay them on the invoice is not correct so our payment got returned, after a few months they have still not updated it in their system so it's confusing. We also asked to get bi-weekly invoices which I needed to remind them of.

The cultural diversity of caregivers from various countries adds interest to the caregiving experience. At times, communication in English can be challenging but it can be a learning experience for everyone.

Met with owner of Blessed Hearts for the purpose to learn about their services and for them to evaluate my wife's compatability with the services they provide. Owner was very knowledgeable and so comfortable to discuss my wife's needs. I found the cost for their companion services to be fair and resonable. We did not visit their facility. I would have engaged their services but shortly after our meeting my wife's health degraded to the point where she would need a qualified medical service provider to not only watch over her, but also administer medications.

I was having chemotherapy and the doc thought I would need home care perhaps for 1 week after each treatment. I did have someone for 12 hours on the nights after my first 2 treatments. However I found that I didn't need anyone so didn't use the service after that. I think the doc didn't know how I would react to strong treatment and wanted to be sure I had help if I needed it. I would recommend their services to other families who may need them

The scheduling office has been a great help to me. I wasn't sure exactly what I needed when we started. When I was just doing 2 four hour shifts it was difficult to get the same people. I just felt like a steady stream of different people. When we didn't care for a care giver I would just call the office and let them not to send the person back. Then mom my had went in the hospital and when she got out I had to change the shifts to 24/7. I was out of town just making phone calls. My sister was here. I had told the office I would leave it 24/7 until I got home and decided what we needed. Once home I went to 2 eight hour shifts. I have gotten pretty much the a steady group of caregivers now which has been nice.

They could improve on communication and follow through of things they say they will do. I like the fact that they are flexible with hours of service

They were reliable company. Caregiver's compassionate and kind. I would always double check the invoice and I sometimes found errors but they were happy to make adjustments. Apologetic for the mistake. Had a company before that the caregivers would not show up. That then became very important to me.

The only issue we had was a replacement was never sent if the caregiver couldn't be there. When it comes to notification we would give that a 1, but for transport we would give a 5 and we would recommend them to others based on our experience

I would recommend the company. We did have to make a change of staff in the beginning.

Providing 24/7 care for a mostly bedridden elderly woman has to be a demanding task to staff. For the most part the caregivers have been very good. There are a few caregivers that are just outstanding. The scheduling took a while to get under control but it has definitely improved. It is very very expensive and is really a last resort.

Staff is on time, nice , and helpful. Rules don't always apply in every circumstance and shouldn't always be enforced. Only had one bad experience with the staff and one bad experience where payment was enforced when a family member suddenly died and the patient was not going to be needing the sitter..

The HHA was very tentative to my mom and genuinely showed care and comfort ([name removed]). Very supportive to my sister and I. Along with having breadth ok knowledge as a caregiver

Respite care helped my father with cleaning the house and giving him a break 4 hours twice a week as he was my mother's sole caretaker. I would recommend their services to others looking.

Owners are very helpful. [name removed] my mom's primary caregiver is fantastic. Hit or miss with the weekend care but overall very satisfied.

Making a decision for a homecare services can sometimes be over whelming. I could not make a choice for my dad's long term care. So iI consulted one of my co workers who introduced Axion Home Care to me. So I decided to use this agency for my dad and am so satisfied with the quality of care that they provided for my dad before his passing to GLORY! I strongly recommend the agency for your home care services.

Disappointed that it costs so much for 2 nights a week. Looking for a way to not spend nights to cut down hours. Having someone just sit here through the night in case his sugar goes low and making his supper seems like alot of money.

Responsive owners. Flexible scheduling. Caregivers are attentive and communicative.

Excellent service from a top notch company. Our toddler son loved it with the provider and was well taken care of. We were using other agencies until recently and faced frequent last minute cancellations. This agency is more reliable and better than Jovie or TLC. We plan to use them again.

I would recommend Helping Others home care in the home setting. The facility Dad was in had more requirements than they were able to meet. My sister spent most of the time on the phone with the coordinator, but they seemed willing to accommodate us, very friendly.

They absolutely love the aide. No complaints there. I believe their only concerns have been around accuracy on the billing side, where the days charged didn't always match up what they had prearranged and what they received, and that required some follow-up. The agency luckily corrected the problems, but we definitely check those billing statements for errors! Overall though, they tell me they are happy they have the service and plan to continue. I would recommend their services with the caveat to check your statements to make sure they line up with what happened.