AgingCare 2

This is a very good and caring service. The staff is professional and quite helpful. Management is very quick at responding to any questions or needs you may have.

I had two different care givers for my mom when I went out of town for shows. Both were absolutely trustworthy and reliable. They were friendly and my mom seemed to enjoy their company. All in-home care is frighteningly expensive. But when you need to have it what choice do you have. Overall, the experience was a good one. Something I would recommend to people in my position.

Admin is great. Minimum hours required helped us. Cost is good. [name removed] the caretaker was outstanding.

We needed caregivers who were available at night, 7 days a week, and Senior Helpers was able to provide that.

The staff was completely helpful and flexible when drafting a schedule. Very accommodating and compassionate. For our family, committing to 6 hours a day was too much for our needs. If our situation changes in the future, we will gladly contact them.

If the client in need of assistance needs help with taking their medicine (like placing medicine in their daily box) staff is unable to handle/touch the medicine. There's no access to pay online. They require to keep the client's checking account on file or to have a check mailed in. This was inconvenient.

Care was excellent! The caregiver was wonderful. Very caring and helpful. The owners especially the gentleman was a little unprepared to handle billing.

The owners are great, really helpful. I know my mom fell while one of the caregivers was there...after that they deemed her a fall risk and did a bit of hovering. My mom is very independent t and a bit stubborn...I am sure that did not help.

They sold me on the 1st visit and as she is new to our community they are working out the quirks. The caretakers for the most part have been great!

Primary care givers were very friendly and professional. They took great care of my wife, were able to relief me and provided me a break. They were very knowledgeable. I would certainly recommend Home Matters as care givers. Home Matters have excellent staff and provided the service that was needed for my wife and me. Certainly would select their service when needed. I like the services brought to the residence instead of the rehab facility. Please let the caregivers know their work has not gone unnoticed.

Mom has had a couple good people helping her. She likes it when the same one or two people come so she doesn't have to retrain people all the time. She likes to feel comfortable with the person so they can help her go through personal stuff. We have learned that texting gets a faster response for an immediate situation and if you do leave a message just ask for a quick call back to know that the message was received

I liked their time, and flexibility. I would recommend to others and I'm satisfied with them

What we like most about Home Matters is that they will do mostly what was asked of them, within reason. Yes, we would recommend their services to other families, we just didn't have enough to keep them busy, coming 3 times a week and 4 hours.

[name removed] who was the manger that I first met with was lovely! Very kind! When I had an issue they responded quickly to resolve it!

What we like the most about ComForCare Home Care is the accessibility of management and customer service. We would recommend this community to other families based on the experience we have had!

Some caregivers were excellent, others not so much. But for the most part, it was a positive experience and I would recommend this agency to others looking for home care.

I left out the categories that don't really apply for us. These are overall ratings. I must say that for both [name removed][name removed][name removed] and [name removed] , our current regular caregivers, I would give a 5 all around. I hope we can keep them on Mom's team for a good long time!

We are super satisfied with the amazing and caring staff who support Mom. The value is good and in line with other providers. Reasonable for the service level. In general, I would say, we are very happy with the whole service. I know that meals my sister leaves meals and they've been microwaved and taken care of they take great care of her clothing. The very friendly mom loves them, so, it's all good

[name removed] and [name removed] are wonderful to work with. This is a small agency, so had to wait for them to hire people to get the help. A couple of missteps with caregivers not showing up and had to drive out to my parents home at 10 pm on a few occasions to cover the shifts. Took a while, and still working on, caregivers filling out care time sheets appropriately and in a timely manner. They will always work it out though. One caregiver does not speak English, which makes it hard, but only one of the overnight caregivers, so limited talking needed. Daytime caregiver, although great with my father, could never help in taking him to appts for me as her car is very unsafe and not trustworthy.

Price & flexibility of hours was a 5. I really liked the owner, very thorough, friendly and flexible. But the person sent to care for my dad was to young and inexperienced. If hiring this company, I recommend asking for a mature caregiver.