Charter Senior Living

My mom loves living at WellPoint! The staff spoil her and she has made a lot of new friends.

When looking for a memory care facility, I wanted one that would meet my mother-in-law’s needs, regardless of the level of care she required. The staff was incredibly accommodating and helpful to get her moved in and comfortable. We were able to decorate her room with her things and she always says, “I wish I was at home, but if I can’t be home, I’m really glad I’m here.” The staff has been very kind and excellent with communication concerning her care. They quickly respond to our texts and emails. I have no concerns about her safety and know that she is well taken care of. My grandma was also at The Cottages years ago, and received excellent care, so we knew it would be a great fit for our current needs, too. It’s good to know that the quality of care is consistent and dependable.

Very Nice....................................................................................................................................................................................................................

What we like the most about Charter Senior Living is that everyone seems to care and we would recommend this community to other families who may need a place for their loved ones

So far they've been great....I would give them 5 on all of them. My dad was on a wheel chair when we brought him in....after about a month they have him walking now and my dad is very happy there and we would absolutely recommend this community to other families

The cottages of fox lake is an excellent place for our mom. We have been to several homes for her and this is by far the best. Staff is friendly, helpful and very caring . I feel so comfortable leaving my mom there. She is happy, food is great and the activities are endless. They include family and interactions are wonderful. Wouldn’t want her anywhere else. Thanks!!

I am very happy that we chose The Cottages at Fox Lake for my sister. She goes on outings to local spots and takes part in the activities they offer. She is smiling and looks happy in the pictures on Facebook. I am grateful to the caring staff for helping her to enjoy her life there.

My mom has been at The Cottages for 2 Years., she has been in assisted then memory care for 5 years. I looked at 3 other facilities before choosing The Cottages, I moved her from a facility in Libertyville to keep her closer to me. I visit 2 to 4 times a week all different times of the day and night. The Cottages is always consistently carrying for their residents with so much compassion. There is often family events and coping groups for the families. Daily activities for the residents to join, always clean, decorated for the season and holidays. The caregivers know the habits, likes, friendships, and preferences of the residents in each cottage and form bonds with each. With the residents living in small Cottages vs. Larger community buildings it creates a tighter family environment. I will always recommend The Cottages.

The staff is awesome. They are very nice and the residents love them. The atmosphere is peaceful, friendly, and comfortable. It is a home for the elderly. My father has been there for 5 months now and he has no complaints.

They could improve on being a little more active with getting my mom up in the am and helping her dress. Weekends there are few people working. I'm not of the same happens with others.

We are so happy at Wellpoint.

A great place to live!

Mom is happy here!

We toured every facility in town and Wellpoint is the best by a long shot.

This place is beautiful. Residents are so happy. Housekeeping team is amazing it always clean and smells nice.

Experienced good vibes and fellowship with the residents at Bartlett Reserve. They make you feel so warm inside... I love how they love to help you if you are lost or don't know your way. Bartlett Reserve is very clean and well organized. Customer service is great!! I love my experience there at Bartlett and will visit often.

All of the staff know my loved one by name and always speaks. The activities are great. The facility is very nice and the transition has been very smooth. The communication has been good.

My family toured many communities and when we left Southern Pines we just knew this was the place for our mom. We have been so happy and mom has really enjoyed meeting new people and being involved in the activities. Everyone has been wonderful and very responsive to any questions or needs that we have had which made the move so much easier.

We were attracted because of the staff, and genuine leadership. Also, the design was right. Small bedrooms that opened in to a good common area. No halls or corners to get lost in. Good activities and outdoor access. No screaming alarms.

The care given by the caregivers is above and beyond excellent. The facility treats patients as if they were relatives. They have activities keeping patients active. I am pleased and relieved having selected Charter for [name removed]I would rate overall facility as a "5". [name removed] is healthy and happy. Entire staff and caregivers are rated "5".