Frontier Senior Living

The Reserve had very nice staff, but it was very dated and the rooms seemed a little tight. Very limited parking and outdoor space was kind of limited. The tour was handled very well and professionally, we just were not a big fan of the facility itself.

My experience with The Landing on Dundee Senior Living is with my loved one being a resident. My suggestions for improvement would be: Larger resident rooms in Memory Care, more staff in Memory Care, and allow visitors in the dining area on a limited basis. I'm not sure if I would recommend this facility to others, I have nothing to compare it to.

We toured Escalante at The Lakes and the facility/tour was okay. The staff was pleasant. However, the facility itself didn't appear to be well maintained.

The problem is, there were certain employees that were wonderful! Others were non-responsive, and unhelpful. One month in the CEO left and the head nurse was going through something huge but we didn't know what. Initially she was very kind and said she would be communications, and she was neither. If you put your family member there you must be an advocate for them. You must be there to follow up on their specific care needs. Getting the correct meds at the correct time took a tremendous amount of communication and follow up on our end. Having wounds cared for was an issue. I moved mom there because they said they would have activities galore and had a lot of programs in place for they were as a group doing different projects that none of that was true. The Activity Coordinator didn't show up for six weeks and nobody filled in. They ignored this, Until we complained, it seemed. Of course, we ultimately complain to the CEO who never responded because he was leaving or getting fired. I do want to say, specific caregivers were phenomenal, worth their weight in gold and on it, and caught my mother when she was nonresponsive twice and sent her to the hospital. Maybe with the CEO gone and whatever that head nurse was going through remedied the place will be far better, but that's what we experienced the few months mom was there.

It's pretty and clean but the personal care , attention to residents and communication from staff/administration is lacking! They need to improve on; response time, quality of care, communication from administration and now they cut staff so it's only getting worse.

Management employees are not responsive to needs. Front line employees have very high turn over.

This is a good community overall. I would recommend the food in the memory care area be improved, as it arrives cold and the taste isn't the best. If your loved one would be in the assisted living area there are no activities and the food needs to be improved as well.

The people are really nice and the facility is nice but our loved one needs a little extra care, which we are paying for, but not getting as well as needed. We don't want to move her because of the stress it would cause her to start all over again and we do understand they are short staffed which is causing these problems. In all honesty we think that it probably wouldn't be much better anywhere else. Everyone is short staffed and spread to thin. It's not a bad place, just not what we were led to believe when we interviewed them. They have not fulfilled what we were promised.

The level of professionalism from the administrative staff needs improvement. Poor follow up and the feeling our business is not valued. The food that they offer is pretty poor.

I didn't care for it. It was older and not well kept.

Escalante at the Lakes has a very friendly staff, however staff turnover affects the consistency of care. Overall it was a nice environment for my mother.

I did not see much interaaction , between the staff and residents. It did not seem as alive, as other places.

My loved one started off in independent living and transitioned into assisted living while staying at The Inn at Los Patios. Her time here was okay. They had activities, but they weren't as efficient as her new community. The staff were okay, they weren't fantastic...just okay. The meals were okay as well. She had a room by herself there, but they weren't as attentive as the new community.

Nice community, I was not crazy about the community being off a busy street. They wanted a signed one year contract.

This was a really good tour there was just another community that had more to offer for my loved one care wise.

Our family had an in person tour and the community honestly just seemed a little to dreary and not as bright and airy.

The community has trouble with staffing as do most communities right now. The community is clean and the staff is friendly.

We think it is overpriced for the care they provide

Was not impressed with Landscape and facility.

Very nice tour. It is in need of updates around the inside and outside.