Legend Senior Living

With my mom's personality being taken into consideration she really loves the place. She is doing well and being taken care of well. For me, I would like her to engage in being more social but that is not my mother's personality. She won't go into any common areas for fear she will have to sit and talk to people. The community for the 4th Of July had a wonderful picnic that the residents and their families were invited to join however due to previous commitments we not able to but from what I was told it was very nice. The staff is wonderful especially the executive director [Removed]. In the beginning of the process, he responded within a 48-hour time frame to my inquiry and spent the time listening and addressing all of my concerns about my mom and her challenges. After speaking with him and doing extensive research there was no reason to tour any other communities I had found what I was in need of to ensure my mother was well taken care of and to give me the piece of mind.

It has been fine for my mom. She is happy with her room and they way that we set it up. Currently they do not have an activities director and they can re-vamp and variety to their meals. They stray from what they advertise to the residents. Use a lot of gravy, pasta, rice, and canned fruits. The community has many people in the Assisted Living side which she is getting use to.

The staff at the Legend at Tulsa hills are friendly and the place is clean. The main thing is that I wish they had rooms that were wheelchair accessible. It is hard for my loved one to do certain things because the rooms and common areas are not designed for wheelchairs.

I was not happy at the end of my tour of the Sunrise Senior Living. The lady that took me around, [Removed], was like a car salesman. When I was leaving she told me "you'll be back". She did apologize to me after but the place was not a good fit for my loved one.

This community did not seem as nice as I would have thought for a newer community, The rooms were smaller and it was a little more expensive than the community we chose. The staff were nice and knowledgable.

My loved ones are okay and still going through the adjustment period. They are able to join in activities and they are making friends too. The meals that are served seem to be suitable. The staff are able to make accommodations to the meals.

My Mom has lived here for a little over a year & yes they have undergone some changes.... Changes for the better! They have a new Chef who actually cares about the quality of the food he is providing for the Residents. A new Director of Nursing who is holding the staff accountable. It is & always has been a warm, cozy& home like environment. I feel my Mom is safe & cared for.

They can find more things for some of the residents to do. Mom is active and likes to do things and sometimes this place is not stimulating enough for her. I have seen the workers serving residents breakfast without wearing gloves and then licking their fingers if they got food on their hands. Not sanitary at all. Most of the workers are helpful to the residents and treat them like they are their own parents. I have had only one incident with them so far and they had lost a lab order for a blood test and then they lied to me and told me she had the blood test, when she didn't. My Dr. wasn't happy that she didn't have the blood test, but the next time I guess I'll have to handle it myself. The residents that live on the assisted side seem happy and content.

I think overall, everybody that works here is very, very friendly. The know all know you by name. I was very disappointed in the food and the dining room though. The food is improving, but people come in to this beautiful dining room, and there are just wheelchairs everywhere and it makes it hard to move around. I also expected a little more activities.

My personal experience is limited to the memory care unit? The care managers at Harbor Chase were very good - they clearly got to know the residents and how to respond to different residents' quirks and eccentricities. I sometimes felt the facility could be cleaner and that the management needed to tighten up a bit. It is extremely expensive and, for what we paid, the floors should not be sticky, nor should there be bodily smells. (I understand accidents happen, especially in the memory care part.) Communication was not always good, and for what we paid, I thought the company could afford some updating and repainting. Also, we used the services of a nurse who makes regular visits there and who is loosely affiliated with a local doctor, thinking that it would save us trips to the doctor's office, but communication was not good with her either. I don't know why Harbor Chase doesn't allow other doctors' offices on site, but I would think twice about recommending it as long as they are using the same nurse and doctor's office. For a resident who is still able to get to his or her own doctor without too much trouble, that might not be an issue. All in all we are grateful for the care our parent received there?

We've recently had a few issues. On one instance his clothes got lost. On another there was no hot water for his shower. With those exceptions, it has been good and dad is happy there. There is great social interaction there, and dad is very happy with the activities. They are very sincere in making sure everyone is and feels included, and the staff is always very knowledgeable of what he's been doing and are great at keeping me informed. Overall we're happy.

Emeritus was a very clean, well kept up facility. The staff was efficient and friendly. The staff changed over during the 4 months my mom was there and that was a little disturbing. The head nurse and other staff changed. My mom chose not to participate in a lot of activities but it seemed there was many available. The Physical Rehab people there were great. The food was ok mom said. Mom felt safe there.

Mom seems very pleased with the friendliness of all the staff. The facility appears to be quite clean and pleasantly decorated and the staff overall seem eager to please. I have run into some difficulties with my Mom's medications due mostly to her misunderstanding of instructions and unwillingness to part with control. That being said, I would appreciate a little more communication regarding this matter. The nurses have provided me with information when I have asked for it but have not called when mom challenges them. My brother who is a pharmacist is available to consult and to talk with mom when notified about problems.

Very nice facility, the one thing that concerned me was that for my husband's mental capacity, they didn't really have anything. The memory care was in an enclosed are on the upper level. Otherwise if you were in there as a normal assisted living place, it was outstanding. The overall facility and the programs that they had were great.

Nice facility and very nice staff Probably under staffed with lapses in care. We expected better personal care.

Make certain that the patient DOES get reassessed every 30 days, as they had initially stated would happen. It did not which is why our mother needed to go to another facility.

Her apartment didn't get cleaned for 4 months because apparently they were short staffed. She felt like the administration was not up front about price increases. The non-admin staff was friendly and helpful.

[name removed] was at Green Tree 1 yr. The best thing I can say is that some people who work there, love their pts. Genuinely, care and spend time being "present" with patients. One such is [name removed], med tech in memory care! [name removed]was in often hungry. We dropped in to take her to dinner at least 1 evening per week. On her bday, We literally got her from the dinner table at green tree where we were told she had eaten dinner and desert. She then she ate a 12 oz steak from Roadhouse! Evelyn weighed 117lbs! That was only once, there were many times that she ate a whole meal after having "eaten" at Green Tree. Her wedding rings were lost while in assisted living. I reported it but administration didn't hear above it for almost a year. Her phone and two pair of glasses were lost while in memory care. Not as shocking, but still she needed her glasses. She was given her meds and her neighbors meds and ended up in ER and nobody from Green Tree called to tell me it happened. The only way I knew was the Hospice nurse called me to check on [name removed]. That was not the only medication error but that one was the most severe. When she fell, she was sent to ER alone. Dementia pt laying in a hallway or room at the end of the hall--all alone. Hospice even said that was not appropriate. I just believe corners are cut, important situations are not reported and there are not enough people who care about the patients. My aunt went to assisted living at Green Tree with dementia. I kept asking if she was able to function with that level of care and was told "oh yes, we have people who are far worse". We left town on vacation for the first time in years believing she was safe. She was there less than 1 week, and I got a call that they were transferring her to memory care which was much more expensive. They knew I was out of state what could I do? The same thing happened with Evelyn in less than 1 month. When it happens Two times it starts to feel like a "bate and switch" scheme.

They give you 2 main options to choose from for every meal plus there are regular options everyday you can choose from if you don't want the main options they offer. The aides are a bit slow at serving or maybe the residents are just too hungry. My mother loves the daily activities! [name removed] is great with them. [name removed] in customer service is very nice. The staff is very friendly and the residents seem to enjoy the different activities, such as, karaoke, bingo, and listening to old time music. Also, every Friday there is a Happy Hour where you can have a little wine and a snack before dinner. Oh I almost forgot, there is a movie theater as well. So plenty of things to do at The Province.

I would rate The Gables a 3. Very average. I truly do not see any staff go above and beyond their duties. As a retired corporate Training/ Employee Development Specialist, I'm surprised at the lackadaisical work ethics by some staff. This is only my observation and my experience. New management (Legends) has taken over The Gables. Many new improvements (renovations, roof, landscaping, etc. ) has been incorporated, however, I don't think staff development / residents care is a priority. Staff training and inspirational motivation are difficult to achieve if leadership is not focused on residents' satisfaction.