Legend Senior Living

They evaluated my Dad as appropriate for assisted living. We were fine with the assisted living environment there. After 2 weeks, they told us he belonged in their memory care unit. And that was probably the correct place for him. But I didn't like the memory care unit there and I felt and still feel that it was a clear case of bait and switch. I had heard and they even told me that they were trying to fill the memory care floor and had been having a difficult time placing people there. I still have a bad taste from that experience.

Great facility, terrible food

We were mostly satisfied with the Assisted Living part. We were not happy with the Memory Care. Manager and sales manager are excellent. The lead nurse has left so not sure how that's going. The response time to residents definitely needed to be improved. Supervision was lacking in memory care. The activity director was very good.

Facility is good. Rooms are set up for accessibility but there are maintenance problems with plumbing and ill-draining shower. Common areas are clean and well maintained. They are consistently understaffed. The cleaning crew does a poor job of cleaning the rooms, medication delivery is late most days. Staff does not address issues in a timely manner.

If your loved one is unable to feed themselves, they just leave the food on a table next to them. Even when you ask for weekly weights, they do not do it. The food was great, but they can't keep staff and the residents wait forever just to be served. The activities were frequent and had great variety. When they want you out, they give you very little time to find other accommodations complaining to your loved one that you aren't actually even looking.

The things I like most about Province is the food and the cleanliness. The staff is very friendly when I go to visit. They have a van and car that we were told would take the residents on trips to a local store, casino, etc but nothing has been running in the past 5 or 6 months. They have also raised the monthly rent 15% which I think is excessive and have not improved anything. If there is another raise such as that we will not be able to stay there.

The first problem with this facility is communication, also you don't always get what you paid for. The facility will make changes on rate without notice. They don't write done important information, also always check your payment to make sure it's posted correctly.

Too close to railroad at 2AM, the man upstairs noisy on bathroom. Can't fix location. Food service the worst. Pre lettuce salad after main course. The staff is very unorganized.

The courtyard is very nice. A few staff members are very responsive and kind. There is often a smell just before entering front door and just past the cafeteria that smells of human waste. Response time for special meds for allergies, headaches and stomach issues.

It is a beautiful facility. They have independent, assisted and memory care. Patients are encouraged to participate in activities. There is a beautiful movie theater, pub, several dining areas to choose from. Hairdresser on premises weekly. n the negative side, there is a terrible shortage of staff and it can take an hour to get an aide to answer the light. That is not their fault. They have too many patients to care for.

There was Occasional inadequate staffing - things don't get done . Food was poor.

This review is based on my brother-in-law (S**) admission. He has Alzheimer's. It's pretty bad he doesn't remember, incoherent, & paranoid. From first day there was lack of communication. Upper mgmt fired head charge nurse on spot before admission day. S** was put in room where previous occupant was relocated out because a female patient consistently came in his room. 5+ x a DAY! Seriously! Numerously, we found her sleeping in his bed, she had repeatedly defecated (diarrhea) in bed, on the floor & in the bathroom. Disgusting!! Mgmt. & staff knew of issue and still put S** in said room. Told there was NOTHING they could do!. Aggravation triggered S** to to act out. Staff couldn't resolve, no mgmt on site. Cops were called, took S** to hospital. Mgmt Said NO TAKE BACKS! Still in hospital to date. State on site for 3+ days. Knew a bout woman. Legends falsely ramped up staff+ . Surprisingly, as per friends this is normal at memory care facilities. They can't fix it. Very Sad.

Though they certainly were a handful of very kind professional caregivers. My experience for my husband was there was very little hands on ADL assistance. I even found or observed that assistance was not provided to residents who needed assistance to eat their meals. “I’m not allowed to feed residence “. I didn’t much understand this, but I did observe that this did happen.

Administration was very quick to address any issues I was having Like any other facility , staffing was always an issue. Understaffed sometimes. Lazy and rude staff other times (which was addressed immediately!). I felt like my dad was safe and cared for while there. Majority of the staff was amazing with everyone that lives there.

I can tell you they add a lot of extra charges that are very expensive. The medical staff that takes care of the medicine is very difficult to work with cleanliness is exceptional. The caregivers during the day in the memory care are very, very nice. The value for the money is bad. The overall experience for us was bad. If you are rich and money is not a factor at all then fine but it costs more than they tell you when you are deciding

There are management issues, and high staff turnover. This is particularly acute in the kitchen. Additionally, it takes repeated attempts to make management interact with the ltc insurer. We were nearly refused reimbursement.

What was told to us by sales staff has not been translated to reality. With level 3 care, we were made to believe that the response time would be no more than 15 minutes, once the alert button is pushed. That does happen most of the time, but too many times, my mom has waited 60-90 minutes without response and then has to call me for help. Excuses given: equipment is old, short-staffed, regular staff is on vacation, alert didn't go through. Her onboarding to her new home was severely lacking, including a not clean apartment and more. Most of the staff is wonderful but they have a couple that are rude. They also have had a lot of maintenance projects that they never mentioned would be happening. Food is fine and they do offer lots of activities.

I was familiar with the facility and some of the staff. My wife's mother was there for several years before her passing several years ago. The difference between then and now is staff turnover. Since the pandemic, like most other places, turnover is a big problem. So many times my father connected with someone, they would be gone shortly after.

They could improve on the overall care as well as staffing numbers. The staff who are working could be more productive and get off their phones. I don't know if I would recommend it. It depends on the circumstances of the person you're seeking to place. It's better for healthy independent people

The staff are very nice and know residents names. I just feel there was a a lack of communication between the workers. The facility is very nice and kept clean. Lots of areas where residents and socialize or just relax for awhile.