Legend Senior Living

Our family had an in person tour with Sunrise of McCandless and from what we could see it seemed like that had good care but the community itself just seemed to be a little dated

We toured with HarborChase of Tallahassee and it was built like a maze with interconnecting circular hallways on multiple levels, which is a nightmare for dementia patients like my dad. That was the main reason we did not choose this facility.

They often run out of food, because people are not choosing the fish option, which is a major issue. The chef is wonderful. My loved one loves activities.The staff during the week is excellent. Although, they have experienced staffing issues, and they don't have enough help on the weekend. The cleaning staff is not changing the sheets as often. They take my loved one to physical therapy, twice per week, which is wonderful.

Most of the staff is friendly and helpful. The only person not friendly is [name removed], the manager. [Name removed] (head nurse) and [name removed] (front desk) are especially great. The facility is kept clean. It is a comfortable place. Probably a little overpriced, and they will charge you for everything they do other than the room and meals. Their long time chef left a few months ago and quality of meals has really declined. Could have more activities for the more active residents. There have been some people moving out, and they seem to be having a problem getting new residents.

We didn't have a good experience here with our loved one. I will say, though, that they now have a new Executive Director. Hopefully that has helped change some things because people were not doing their jobs here. My loved one started out in Assisted Living and then moved over to the Memory Care Unit. One of the main reasons we initially chose this facility is because they allow pets (On the Assisted Living side only and with a pet deposit, of course). Then we ended up having to move her from the Assisted Living side to the Memory Care side. The cleanliness upon moving her into her new unit was not good, we had to clean it ourselves. A lot of what we were promised for our loved one's care in Memory Care didn't happen (for example: staff working with her and doing things with her). The only people who helped our loved one were the outside care staff that came in to assist (nurse, physical therapist, speech therapist, etc). The regular staff promised that once they got her settled they would start working with her, but they never did. Communication with the family was horrible. For the amount of money that it costs to live at this facility, you would think that they would have been on top of their game. As far as bang for the buck, they either need to up their game or lower their prices. The cost is what you would expect to pay for a top of the line facility and this facility is not top of the line. Their cost isn't all inclusive, either. Pricing varies and is based on care level and individual needs, so it not only varies but also changes. I would not recommend this facility to family and friends.

It was nice when you first walk in. The memory care unit, was separate and there was not a good smell. It felt like an enclosed area.

They need to work on, transparency as far as what they will and wont't care for. Take responsibility with behavioral issues. They have failed miserably. It's a memory care facility and they should act like it. This has to do with upper management. They do need to work on communication. They don't return phone calls. They can also, improve on the medical side of doing evaluations, it is very weak. They did not do an acessment after 30 days, to see how they could improve on the care for my loved one. If some need additional care, then they need to step. The staff is amazing, and I am very pleased with some of the staff members, that is caring for the residents.

My loved one simply does not get much healthcare at all here at this facility. Supposedly the Dr comes through the whole facility every other week. However, months of assuming she was getting the care she needed was a time mismanaged. There's been delayed and mismanaged follow through with doctor recommendations and necessary appointments. I was promised that they would follow up, but that hasn't happened. I've since emailed them about it several times, but have not received a response. There's no communication about my loved one's health unless I advocate. Doesn't seem like the medical staff is adequate. Essentially, we're paying thousands of dollars a month for an apartment with basic services and some activities (the Activity Director is great). But as far as addressing my loved one's health concerns.....minimal services and communication.

Too many "agency" people working or filling in. That's fine, but these temporary workers were clueless of the needs of each resident. On the wing my loved one was in, all the residents needed help with most everything - including feeding themselves. Sometimes there was only three workers in the entire wing....not nearly enough for the amount of work they had to do.

We love the facility and the charge nurse [name removed] is wonderful. She is at the community every single day checking up on our loved one and the residents so we cannot deny that the care being received is wonderful. However for the amount of money we are spending there is a lack of activities and meals. They are having an issue with their kitchen and their food - including quality and service. We do know supply and demand is hard right now but someone is not ordering enough to last .

The gentleman who helped us was very professional but the original person we scheduled with never came to meet us. It was also set up by appointment and we waited in lobby for 15 minutes and no one ever met with us even though we checked in at front desk. Finally another worker asked if we needed help and gave us a brief tour. Was a beautiful facility but we did not think our mother would be able to make it to dining room by herself and I know she would not have asked for assistance three times a day so it was not an option. Too far away from rooms.

It's a very clean facility. Most of the staff seems very friendly but they are understaffed like most facilities. And don't have an RN a on staff around the clock.

The experience was good, until after my loved one was no longer at the facility. The care that we received was good. The food wasn't that good. The activites were really nice. I felt like they did not handle my billing issue properly. A lot of the staff were good and kind, except for my encounter with one person. The menu is the same, and was very limited. The dining room staff was really nice.

It's hard to find a decent memory care in Tulsa. Caregivers were very friendly and they did have a lot of activities for the residents. I would say to improve the quality of care they need more experienced caregivers on each shift. My loved one has hurt themselves multiple times while living here.

There has been a major problem with the food situation. We are not happy! The chef left and went somewhere else I'm assuming because they weren't paying him enough then a bunch of the waitresses left that were so sweet there we love them because they wouldn't pay enough I think the guy that runs the place wants to do it but it seems like the corporation is being cheap and it's really gonna give them a bad reputation

I toured this community and it was ok. It did feel a lot like a hospital and not as homey. It wasn't as clean as I would have liked.

The room was ready for him on his first day and well supplied to meet his needs. The staff was extremely kind and attentive and came by with the activities coordinator and nurse to review procedures and let my FIL know what to expect. It was definitely comforting. A few moments after we arrived, staff came bearing a welcome basket with snacks, candy, and water. These measures made what could have been a stressful experience into a much more comforting one. Once settled in, care went down in quality. My FIL commented that he was frequently forgotten, and his meds were not given. When I forgot to sign him out once, he noted "they'll never notice as they don't come by to check on me." That was correct - his absence was not noticed. He said many residents had complaints about the lack of attention. He thought the meals were ok but "not great". I had trouble getting assistance when I needed it. The front desk was rarely manned as they shared an admin with another building. I had to hunt staff down in the halls, who often responded "that's not my area, and <name> that handles that is out." Staff members appeared hassled when asked to assist.

The facility itself was very nice. It was large and housed many residents but we only saw one resident out and about. It just didn't have a home like atmosphere.

I toured this community and wasn't impressed. It just felt dark and quiet, sad. It was clean, but didn't have an overall pleasant smell. The staff was nice. There's definitely not enough light. Not an option that we considered for our loved one.

It was a nice place. The rooms were small and it was a further distance from my home.