Legend Senior Living

I toured at Willow Bend, and while the community itself was fine, I didn't like that the residents were all required to join in the activities there. They have a system of stations set up that the residents have to go though. I realize that their goal is to set up a routine for the residents, but I don't feel that they should be required to do all the activities if they don't want to. Overall, I feel this community would not be a good fit for us.

My mother has been a resident of this ALF since it opened. It was very nice at that time and the food was very good. Things have drastically changed since then. Nearly three years later and it has gone severely down hill. The food quality is very bad compared to how it used to be. I have a feeling they are no longer preparing the meals on site as you can never smell food cooking, it is tasteless, bland and cold. Most dinners consist of a lunch meat sandwich on stale bread with french fries. The dining room staff is very disorganized and unprofessional looking and in their actions. Rather than asking what may I get for you [Removed], they say what you want? There is a constant turnover of employees which says management is poor. The administrator acts very accommodating when told of a problem but nothing seems to get better just forgotten. They lost my mother's medication on more than one occasion and when she falls in her room they are very slow if ever to respond. I am tired of her complaints and feel terrible leaving her there but I feel I have no other choice since she is not willing to ;move. On the bright side they do have side trips to restaurants and mystery rides that mom seems to enjoy. She also likes some of the activities and has met nice people and employees there. It seems like the reviews on here are from people looking at the Windsor not from those who have lived there. I wish I could move my mother somewhere else but everything seems nice on the surface and I'm afraid to jump from the frying pan into the fire. I hope things improve, I know many of the residents have been complaining.

Employees are nice. Residents are terrible people who seek to take their long-simmering psychological issues out on anyone else to feel better about their themselves. Caregivers are forewarned. Petty jealousy is the name of the game here. And it has nothing to do with distracting themselves from encroaching death and everything to do with middle school, primitive human behavior. Consider it feral pack behavior or sociopathic tendencies, who knows, but new members are quickly inducted into the "way things work." This wasn't my first experience with the geriatric community, Also very White People. Although mgmt seems to be making an effort to change that. Perhaps they got sued. People of color looking to be residents should be wary.

My family member has been there several months. Recently a new director arrived and the staffing problems, always as issue, have become a crisis. Several long time staff have left in the last few weeks. The odor coming from some of the residents sends the message that staff shortages have had an affect on level of care. Also the dining room is more of a dining hall. Some of the staff are good but many just sort of throw the plates down. There are usually long waits in between courses and options that appear on the menu may take a long time to be served. The message seems to be to take what they give you and don't bother with the options. My impression is that many, possibly most, of their assisted living residents have some form of dementia. However, the resident rooms are beautiful. The public spaces are also very attractive although limited.

Our experience was poor in most every thing. Walked into their apt and it smelled of urine. [name removed] was laying in a wet bed , wet clothing. Laundry wasn't done as we had been told it would be, went at supper time and she wasn't eating and she said she didn't like it. I ask someone with a badge that said food on it if she could have something else and they said the other offering was salad and she could not have that because of swallowing and I said so is she just supposed to go to bed hungry and they finally said that they could get a grilled cheese sandwich and she said [name removed] said she would eat that it took 4045 minutes for it to come out by that time they had passed out cookies and she ate cookies and wasn't hungry anymore. Then there was also changing in staff two and three times in the short time that we were there so we couldn't get any support from them because we didn't know who to even ask most the time. Just a very unpleasant experience.

The food was terrible. The messed up her medication several times. The facility had constant turnover. I feared for my mother's safety. I moved her out and the facility wanted to charge me because I didn't give notice.

My 91 year old dad resided at arbor house for 2 1/2 years. About a year ago, the place was sold to legends and it quickly went downhill. They were constantly understaffed. We tried going to the director, [name removed] with our issues and eventually spoke with [name removed], director of operations and [name removed], V.P. of operations, to no avail. We formed a resident/family council and called for town hall meetings only to be met with resistance. Dad received the wrong medications and had missing medications. I contacted state and after their Investigation, my dad was evicted with a 5 day notice to vacate. We spoke with state officials and our ombudsman but, decided he’d be better off with a company that cares. If you love your family, please don’t consider Arbor House. You will be very disappointed.

Our dad’s medications were mismanaged every single day for over a month. Errors involved giving wrong doses and letting a blood thinner medication lapse. No one on staff even noticed. It was our dad who brought it to our attention. When we raised this issue, it was first denied, then minimized. No one could give us a straight answer about how long he had been off the blood thinner. When a date was finally provided, it turned out to be incorrect. It was only after we contacted the pharmacy that we got an accurate timeline—which was different from what Legend told us. This level of disorganization and misinformation is inexcusable. After requesting a meeting, we were surprised to find that two corporate representatives were present—without any prior notice to us. When we asked about this, we were told that sometimes families get “nervous” when they know corporate will attend, so they aren’t always informed. They said the med mgmt fee would be waive but then tried to make us pay half.

The head of nursing is extremely difficult to work with. She made up her mind early that my friend was not going to work there. We had to bring him there for a full day to see how he would do. I knew he would love it and he did. She was sure he would try to leave. She then made us have him evaluated by a behavioral psychologist and when she said it was the best place for him she allowed him to come but made it clear she was not happy. She accused him of trying to take off but he was sitting in the garden with another resident talking. He had a bad night. She called 911 gave them false information about his condition. Said he was a diabetic, he is not. He got upset when his phone mysteriously disappeared and she said it was not missing but could not provide it. The straw that broke the camels back was the 4-5 times they told the rehab facility that they would be over to evaluate him them never showed up. When we called her she was always in a meeting and never called back. We talked to an attorney. But realized this was a battle we did not want to win. If he returned we would worry about how he was treated. They told the facility that he could not come back. The family was NEVER notified or given a reason. We were just given a deadline to remove us belongings. He was there for just a few weeks and no $$ were retuned. Felt like a scam. Get them in collect all the deposits and find a way to get rid of them. The majority of residents do NOTHING all day but sit in the lobby or other rooms. They want $$ but do not want to actually care for them. There is another resident from my park that came there after my friend was basically kicked out. He is miserable but has no family to advocate for him. Dealing with them and the aftermath of finding him another place after they falsely described his abilities was exhausting. I would not want to take them on ever. If anyone asks me what experience I had I would tell them I would be homeless before I would stay there.

Understaffed, they never seemed to try and acclimate my mother into the facility. Seemed like they wanted to get her in there and once they did that was it. Alot of staff turnover. The levels that they base their cost structure on was nonsense. My mom went from a level 1 in alf to needing level 4 memory care. How is that? Memory care is over $[removed]k month. We moved her out at that point.

Understaffed and not sufficiently trained. No consistency in staff schedules which makes it difficult to build relationships. They can improve by; Better training with appropriate interventions to manage behaviors associated with dementia and memory challenges.

It was terrible. They changed ownership the week we moved in. Most of the staff quit and most residents left. Father and law was in a facility of 40+ people with only 2 staffers. They refused to provide transport and we had to hire a driver to get him to PT. We are finally moving him out next week.

The Windsor is a horrible mismanaged facility with a staff who does not care, starting with their director [name removed] My brother had moved out of there to [name removed] It is bright, cheery, clean and the staff cares. At The Windsor, I was paying extra for my brother to receive a shower and shave daily. Lucky if he was showered and shaved a couple times a week, but they were charging me for that service. The doctor at their facility changed my brother's medication without informing me and took him off of his memory medication critical medication for him. She also administered his blood pressure medicine at the wrong time of day, which could have contributed to a fall, which caused him to go to the hospital. When I ask how that happened nobody there took responsibility and they said it wasn't their area. I would NEVER recommend this facility.

We would give the overall experience a 0. They didn't care for my moms infection in a timely fashion, she fell, broke her hip and had a concussion. It was 2 hours before they found her. She requires way more care now.

I do not recommend Ridgecrest McCandless. Although the amenities are very nice we have not had a positive experience with the level of care and services being provided. At the time of this response, and in my opinion,, Ridgecrest McCandless has not honored our agreement, Legend Senior Living core values, philosophy of care, and pillars of practice. They have not honored our parents preferences for care, and/or provided the care and services with empathy, dignity, respect of self, privacy, choice of care, and the personal interest of our parents.

A place for Mom should update the info here because my family remember lives here and they don't have most of the stuff on the list the care is terrible they're only interested in the bottom dollar. They have constant turnover they mess up medication. They had a lot more to offer when my love one first moved there. Management is terrible; they lie and you can only get them on the phone when you discuss money. Half the time you can identify the food they make. We were told that the special diet was included and it is on this list and after we moved in they said we would be charged EXTRA for it. We're trying to find a new location because Legend Senior living is buying up everything around this area. When you call corporate about problems nobody will return your call. But they know how to call you about additional money. It says they have transportation but they really don't they have to use buses from another location and only on certain days. We had to cancel many doctor's appts

I placed my mother in Stonehaven (which was the Linden) in December of 2020- during Covid. This is something no one ever wants to do. Things started out well. My mother wasn’t completely incapable of understanding things at that time and her needs were being met. Fast forward to 2025- this place is now owned by Legends and the turnover is insane. In the beginning I used to have zero issues with contacting someone about Mom. In the end, I wouldn’t ever get calls back. Mom’s clothes would go missing. Bedding set completely disappeared. Silly little things. I would receive phone calls on a regular basis to come in and sign a care plan, etc. I was always very responsive to their phone calls. Mom went on hospice - thankfully and at that point, they pretty much depended on her hospice provider to do her car. They no longer brushed her teeth. Her hair was only done on the days that [name removed] and [name removed] would come out.1000 characters not enough

Not good! Dad fell out of his wheelchair or recliner multiple times while at Legend. But the last straw for us, and Dad, was when they over medicated him and we watched him slump over in his wheelchair and lay across his side table. (We could see all of this on the camera we had installed in his room) I had been trying to get Dad to answer his cell phone for at least 30 minutes. When I checked the camera to see if he was perhaps not in his room, I could see him sitting in his wheelchair next to his phone and I could hear through the camera that it was ringing. Dad continued to slump further and further until he was laying sideways on his end table. After multiple attempts to get someone from Legend to check on him, I decided to call 911. The director texted me and said he was fine, and just resting. She assured me that her staff had checked on him and he was doing well. The ER docs however, said he was WAY overmedicated and was in "bad shape". Does that sound like he was fine?!

Need better communication with responsible party. I.e., monthly progress or problems with resident. Need a diabetic menu. Toilets cleaning and bathroom areas needs more effort and attention.

It looks nice, but the staff is uncaring and disrespectful. Basic care is not consistently provided. Food is fair not good. Safety issues, a resident fell down the stairs in his wheelchair resulting in broken bones and nothing was done to help prevent it from happening again.