Legend Senior Living

I am 61 years old and Memory care in general is not appropriate for me. You have a long skinny room, not even vaguely to be construed as an apartment. The food is only fair and part of the time it is unfit for consumption. I hope you like instant mashed potatoes. Staff is helpful but has been unable to procure my migraine medicine since I have been here.

They need to improve on cleaning my loved ones room, daily care, and communication. Also, management is not as receptive. It's fine for people who are more active, mobile, and can do things on their own. If your loved one needs, a higher level care, then look into another community.

We toured this community and were not impressed. It felt more like working with a used car salesman. The person we worked with was very focused on talking numbers and getting us to sign. He didn't ask a single question about care needs or anything about our loved one's. The residents didn't seem very happy. The facility itself wasn't bad.

The memory care unit in this facility reminded me of a dungeon. It was very dark and gloomy. The assisted living side was great though! If both sides looked like the assisted living side, we definitely would have considered HarborChase of Jacksonville.

There was a lot of overpromising and underdelivering. Anything that is stated in the sales process to verify exact data on. For example when I asked does your place take them to different things they want to do. But when it came down to it after speaking to the activities director after she was enrolled. They said no they don't take anyone when there is only one person. It was within the five mile difference, but since her mass service is not on the 10-2 time scale they would not take her as promised at initial time of setup. Another thing that was very unhappy about is she has a dog, and first question was can she walk the dog in the inner courtyard. The salesman said yes absolutely she can but when she moved in again was not allowed to take her dog out in the courtyard. She must walk her dog outside in the complex but there are critters and other animals that distract her dog when she is outside of the inner courtyard. The activities program has improved over the course of time. That part is improving and they have started getting more activities. Nurses have been amazing for the one's I have come in contact with so far. The friendliness is very critical to me and feel there is a genuine love and concern and feel there is a disconnect there with the general staffing. Don't believe my feels well connected to the community and staffing as of yet.

Small, old, staff turnover, bless their hearts the young girls that were showing us around just really didn't have a clue but they were brand new. It was probably nice 20 years ago... They were very expensive for the size and type of rooms they offered. Not in the best area... like an industrial area

I would tell others to look somewhere else, I didn't like the care Parkwest gave to my mom at all. They could've improved on their staff, as there was really only one nurse who was exceptional. Everyone else, even office staff, just weren't a good experience or place to be. They weren't caring; there was an instance when my mom was walking inside the building, but she wasn't doing very well. She decided to stop and have a seat because she was feeling faint. She eventually fell over on one of the couches and could hear people walking by, but no one stopped to help her. In regards to the food, there were days when they didn't or couldn't offer bread to make sandwiches, and they were always out of other things. Having her live here was an overall not good experience and we have since moved her out.

The everyday staff working with my grandmother went above and beyond and were so helpful and friendly. The management was really hard to work with and they were not very friendly at all. My grandmother ended up falling multiple times here and they didn't think to give any extra watch to her and she ended up in the hospital. I would not recommend Legend at Broomfield to other families based off of our experience.

They have a memory care unit where our loved one was placed, but it definitely is more for those in the beginning stages. If your loved ones are farther along it may not work out, it seemed like the staff just did not really make an effort to walk the residents around and we just expected more

The place does not have a long term care license. They kicked out my loved one. I don't think the staff was trained on how to handle dementia patients. They were not keeping my loved one active during his time there. The assisted living place is fine but in the memory care unit had no activities. If you are needing long term care, this place is a no. If your loved one has dementia or Alzheimer's stay away.

we toured this community and it was very beautiful, it reminded me of a boutique hotel. the regulations they had in place did raise a few red flags. we also noticed that there weren't hardly any visitors at any time of the day. we have a few loved ones that we intended to keep together (under the same roof). at this community if a resident is initially placed in assisted care, but may later need memory care, they are not automatically transferred to the memory care unit. they would have to evaluate that individual, which may or may not result in a transfer. the possibility that one of our loved ones would have to be separated at some point did not work for me and my family.

We did not like Atria at Cranberry Woods at all. The rooms were very small but it was the same price as other facilities we looked into with rooms twice the size. I felt very disconnected from the staff.

The friendliness of the staff members tends to vary, and hopefully they have made improvements in the past few weeks but the management is poor. Within the care services, they also have extremely poor med management.

This was the first community that we toured and the memory care unit was on the second floor and this did not work for us because there was no outside area due to this without going downstairs and the outside area was not to safe for memory care.

We were able to drive by the community to check it out and just by looking at the outside it is very depressing, old and sad. Our loved one also had a lot of friends at HarborChase and they have either passed away or moved out of the community. There needs to be a lot of improvement.

Our family had a virtual tour and we were not really impressed with our experience. The gentlemen we spoke with seemed very abrupt and short with us. The community was brand new and the value for cost was extreme. We got the feeling he knew we couldn't afford it so he just wrote us off.

You can do better than here and go elsewhere. Our experience is all shaded by the pandemic and possibly the entire industry. Overall they do a good job of warehousing people. We have residents that haven't moved out of their rooms due to handicaps. The service and menu selections are good in our opinion. Breakfast is served in the residents rooms. We are tired of Styrofoam. We are ready to be in the dining room. We are just getting to the point to socialize with other residents. There is no communication with the residents from the management team. The community is nice and beautiful, but they need more activities available for the residents.

What we heard in the sales pitch was very much in line in our expectations for my loved ones. in an assisted living community. As a result of COVID, ultimately the community was not able to sustain their promises of proper care, activities, and their management staff had several change ups. The corporate group had to visit this community several times, at least one formal complaint to the State Agency while my loved ones were in the community. We left there when we couldn't come to an agreement with the operating director, to meet the level of expectations for care for our loved ones.

They had a lot of agency people to fill in for staff. They didn't know what they were doing. We were in quarantine for several months and the food that was delivered was horrible. The food in the dining room was decent. We left because we weren't happy. The community was poorly managed. All decisions had to be made by corporate they said, and blamed it on corporate as well. We were in quarantine for three months. The best thing about the community was the courtyard. I enjoyed sitting out there, and it was quiet. The fountain was soothing. Some of the care staff were wonderful.

We have not been able to visit the facility or step inside due to the restrictions, but while our loved one was there she got a second UTI. They had sent her to the hospital for the second time and they would not allow her to come back to the facility. We had to scramble to find another place quickly, we just felt they did not treat her good at all.