Legend Senior Living

I wasn't too impressed with the layout of this community and the fact that there was a wall unit instead of central air with a thermostat. There were a lot of amenities for the residents but it felt more like a fancy hotel than a community and I knew my dad would not be a good fit here.

We loved Legend and the staff but were not told the truth about cost when we moved in. Get everything in writing including the cost if your loved one needs to move into the Memory Care Unit.

My parents resided here for a year. In the beginning when they did not need much care it was very good. However as they needed more care (which you pay for) the service level dropped. I believe they are understaffed and not well trained. They seem to care more about appearances, such a 10 year anniversary party that was over the top, rather than training and paying staff well. Weekend help is pretty bad and despite giving feedback nothing changed. They are very focused on money. They charge for everything, including rubber gloves. What sums it up was I turned my parents key in, the only thing they asked was "Are you paid up?" There are other places that provide better care and are newer. My parents in the end were very disappointed.

Response times horrible. Sometimes waited 45+ min for anyone to come after using call button. Excuse was always not enough people. Food wasn't bad when first moved in but got worse as time went on. No variety bland taste small portions.

The staff we had some were decent and I think some didn't care ,but she lots of scrapes and brushing and my mom didn't walk so either she was dropped on transfers or just untrained staff. They would put her in her room and shut the door . We only stayed 6 months and transferred her to a better facility.

It broke my heart to see my mom, not getting the care that she was getting at home. It was too much for us and apparently too much for them also. Sadly, she passed after four months there. The owners of this company need to have better staffing, ratios, and people to answer the phone at night

We were actually in the process of pulling Dad out when he passed. My daughter was going to resign her position to stay home to take care of him. My Mother was going to use part of the $[removed] a month to pay her & another caretaker to help with Dad. At the time we had paid in advance and were willing to lose the fees if needed, that's how dissatisfied we were with our choice. I do believe that had he not been in the memory care unit we may have had a better experience. I would not recommend them to anyone I know in need of memory health care.

Everyone was nice, he was in the group room whenever I got there. Always was dressed, even though he never Changed out of his regular cloth at night. Was bathed every 3 days n changed his clothes when needed. Food was good, because I got to eat with him a couple of times. Place was always clean, but had to make them aware that his clothes needed to be washed, but they did loose sheet sets when they got washed. Never did all of the bedding back even though I had his name on everything. He couldn't join activities, with his dementia, could not read or write. Could watch TV on group room. we are still trying to get bookkeeping to write me a check for the time we got credit for month days he didn't use room.

My dad joined Legend of Hutchinson KS last year and it was a horrible experience. The nursing staff started off our experience by telling me to stay out of my dad’s medical business. I will always be an advocate for my parents. Nobody should tell someone to stay out of their business. My dad was on oxygen and ran out of oxygen at least 6x when he was taken down to dinner. His oxygen dropped down to the 50s!! Hospice was with my dad one day and they watched the staff come in to take him to dinner and they never checked his oxygen. When hospice asked the staff if they checked, they replied that my father was supposed to ask them each time he went to eat. In addition, we paid for the top level of care each month which was very expensive. I visited him every day. I found numerous pills on the floor and unused vials of nebulizer meds. Additionally, I can’t remember how many baths they forgot to give him. Thank goodness for hospice! He passed last week. No condolences!

Friendliness of staff Work staff 4 Management 2. My brother was in the memory care unit which was understaffed and overpriced. AFTER MOVING MY BROTHER THEY ARE STILL BILLING FOR NO SERVICES RENDERED

We picked them because it was new and they talked it up well. I'm not sure if I would recommend to others. They have raised pricing before 1yr anniversary and things aren't being taken care of in a timely matter

We picked them because of the location and staff. Initially I would have recommended but for the past year they have really gone downhill and I have concerns keeping my parents there. Evidently a new company took over and it's been pretty bad. Just about all staff that were there left so they are using a lot of temporary people that are making dangerous mistakes with meds.

Not enough help; they try, but a 75%+ increase, yes...we started @ $[removed]/month & they increased to over $[removed] following Jan. Was ridiculous, care got worse, they wouldn't bath my mom 2x a week, lucky if she got 1, but we were paying for it.

Their customer service attitude is not very nice. Even if they made improvements we would not recommend this community to other families.

They used to have a very good chef before I moved here. Now the food is barely acceptable. There is never a balanced meal. If they do serve vegetables, they are so soft that there is no nutritional value to them. Supper is a sandwich every single night, either served with tater tots or cottage cheese. It’s more like a snack than a meal. The cooks don’t wear hair nets unless someone is here from corporate for a meeting. That’s also the day they put menus on the table… even though they do not serve what is on the menu. Staff talks (gossips) about residents within hearing of others. I would never recommend The Windsor. It’s like a prison, without square meals.

The staff are always changing. Definitely a revolving door over there. My mother was given the wrong meds, left unattended for hours after she rang for them. She was also given a suppository one time when she wasn't even constipated. I could go on about this. Most meals were liked by our mother. She did not participate in any activities. Finally, the care is not worth the money spent. I guess there are worse places, but that is not the point. Half the time the left doesn't know what the right is doing and I blame that on staffing. The manager was recently fired, which should have been done a long time ago! We asked for something as simple as a sliding door glide be fixed months ago as it is a safety hazard for my mother and it has not been fixed yet. Some employees do care and it shows, but for the most part, the place is like a circus although no clowns and it definitely isn't funny.

Great people and facility. Food quality went down after moving in. Could not get insurance straightened out. Had to hire a lawyer. Medication dispensation had to be monitored by family to get correct. For the money I would expect things to have run a lot smoother without so much family involvement. I would not recommend them unless the family wants to bird dog the care constantly. We have interviewed many others since moving them there and found they all have organizational issues and promises not kept to some degree. We did move them to the grove about a year ago and are having some issues there too. But will say the staff at both are great and very caring in nature. I think the problems stem from the corporate level that seem disconnected.

My dad and I enrolled my mom into Legend in May of 2024. Before she moved in, we asked lots of questions to be sure it would be a good fit for all parties. We were given assurances that my mom would have a 1:1 staff for the first week to help acclimate to the new setting and have plenty of activities to keep her busy. But it never happened. In fact, we were never contacted after the first week to see how things were going. Just be aware that even though the facility is modern and clean, the activities are limited due to lack of staffing. We even had one occasion where dinner wasn't served until my dad had to notify the front desk that the residents were still waiting in the dining room. Very often we'd visit and see residents wandering aimlessly with no staff around. Due to staffing concerns we moved my mom back home after a week. We simply didn't feel that she'd be safe at Legend. I'd write more, but the review must be under 1000 characters. Overall, a very disappointing experience.

I would not recommend to others.

Our elderly mother was evaluated in April while at a local rehab facility. She was suffering from several health serious issues. We were given the questionnaire in advance. We went through and filled it out and determined on a scale of 1-5, she was conservatively a 4. She was incapable of getting in and out of bed without assistance, had severe incontinence issues, and was cognitively challenged. When the Windsor nurse came to evaluate her, she labeled her a level 3. Mom was admitted to Windsor on [date removed]. On [date removed], the care team recommended hospice care which was initiated immediately. Vitas was called in, but Windsor supplemented them with staff for overnight and when they were not on site. The staff was terrific, but more than one of the staff said our mother should never have been admitted because they were not equipped to provide that level of care. Mom died on [date removed]. The staff was correct. She should have transferred to a nursing facility. Admitting her felt like a cash grab.