Oaks Senior Living

A place for Mom helped me find it. They checked it out. It was 2 miles from my house. [name removed] was an excellent one to explain and make us all feel welcome and safe, I was disappointed when he left.

We really love the Oaks and see it as a huge value for the cost. It's a smaller, more intimate community which we see as really important...especially now that mom is on the memory care side. There is a good level of attention, and they make sure mom is always in the mix with the other residents.

As I said, this was just over a year ago. Things have gone down since then. I have kept up with the residents at Shiloh Point. I can no longer recommend it. The good people left, the bad director was moved to another facility and recently fired. The level of care has fallen. The activities director is not doing much of anything. It's sad. Most of the residents that I know are looking for another place. The 4, and 5 rating would be a 2 or 3 now.

They need to have more activities for the residents in the memory unit and should more engaged with residents. Having said this I chose this facility because of the staff.

Senior staff are really nice and helpful. A lot of the younger staff not so much. Building and apartments are nice and reasonably maintained. Food quality needs help. They had a chef but lost them. Overall a good value when compared to others. Smaller community which was good. For mom.

I would say it's a nice place to stay overall.

The 3 on Cleanliness comes primarily from the odor, consistently smelling like urine or "number 2." The 3 on Activities I gave because I don't see or know of activites that takes place. I saw exercise take place one Sunday that I visited but nothing else. Maybe it's just the nature of the memory-care side versus assisted living.

Thei location in Fayetteville, GA is above average, clean, no odors, very pleasant employees. I observed caring and pleasant service being provided, often unpleasant tasks involved. Negatives not much activity choices for active residents, food snacks never include fresh fruits or other healthy choices. Prices quite competitive. Overall pleased with choice to place family member there.

Overall I am satisfied with the care that my wife gets. I have a few complaints. It took 2 days for her to get toilet paper and her toilet does not flush properly and that has been like that for over 10 days. It takes over 45 minutes for her to get her food

Dealing with dementia patients has gotta be the hardest job in the world. I think everyone that works there is great and kind and helpful. Big should out to [name removed], he really helped us out a lot when [name removed] moved into the rehab center (she broke her hip) and made it so we didn't have to pay an extra month's rent unnecessarily and [name removed] was also so wonderful and helpful always. The food was honestly trash but I know they have to please the palates of like 40 elderly people and that can not possibly be easy and they have to keep things bland on purpose. Idk if this goes into the rating or anything but [name removed] was always offered food and had plenty of food, she just didn't personally like it but she can be difficult to please, especially in this mental state. The patient to staff ratio is a little low in my opinion, [name removed] had a few falls when she was "unsupervised" but i know there can't be a person in every residents room all the time so it's a real catch 22. If you don't visit during normal business hours, there are very few staff members. Some of the activities are pretty good. They don't have a very large activities budget but I really appreciate a few of the things they had. The women love getting their nails done, that is probably my favorite of the activities to be around for. The flower arranging was one of [name removed] favorite things, it gave her purpose. They have high tea party once a month or so which I thought was great. More art classes would be nice. I can't imagine all the hidden costs in a center like this, and i know I don't see the full picture but it seems like with the amount we paid for a shared bedroom (around $3300) that more than $30 could be spared for any given activity scheduled (which is what I understand their activities budget to be like). There is one more person I wanted to make sure got some recognition but I cannot remember her name and I feel awful. I want to say it was [name removed]? That could be very wrong. She's in charge of the nail painting party, the high tea party and the crafts etc, she is a literal angel on earth. So kind and patient and a beautiful person inside and out. I wish I knew her name I feel like a turd for forgetting, I would call and ask but I know the office staff is gone for the weekend. Honestly, if I had another elderly relative that needed to be in a dementia care center, I would very much consider the oaks at mount pleasant an option. They do the best they can with what they have and they do it with smiles on their faces.

The facility is well- maintained and the staff is hard-working, caring, & VERY friendly!! My mom was very resistant to coming and staying for two weeks of respite at Tbe Oaks at Fayetteville Senior Living! Shannon Reeves went above and beyond to help get my mom to get comfortable with the facility, staff, and clients! Shannon was patient, professional, very kind, knowledgeable, and flexible in order to gain our trust and accommodate our needs! [name removed] was extremely accommodating as well as professional and seemed happy to serve! I'd be remiss if I did not compliment June, the gatekeeper for the finances. Even when there was a slight misunderstanding regarding dates, June remained courtesy, explained the situation in a manner (and in a couple of different ways) that I could better understand. The issue was also quickly resolved. Things to consider: The level of security needs improving! Also the door should be locked, consistently to the public, the same time every evening.

If one has a question or concern they will readily address it. My 94 your old uncle enjoys living there. When I have asked him the playful question, "If you could go anywhere in the word, where would you go?", his response is, " Here". I'm guessing there is an extremely limited budget for activities or there may just be limited interest in activities. I believe there are several "Oaks" in the metro area. It would be interesting to explore the possibility of hiring a recreational therapist to create and implement activities for various Oaks communities.

The staff there is wonderful- very attentive. The nurse in charge is very professional and knows each patient/circumstances well. I was happy with the care my dad received.

I would say it's a great place unless the individual has dementia of any kind. Residents can just walk out any door and get lost. It was a wonderful community but my dad had dementia and with this being his first move away from family it wasn't so good for him. They said he would either need around the clock assistance or would have to move. This was after we asked several times and they "assessed" him regarding his dementia.

I would tell a freind to take advantage of the situation there I think they will be satisfied. We really liked the care we received.

The Oaks is welcoming and well maintained. They have recently undergone a management change so that has had its issues. They are working through them. The head of nursing is amazing and a great communicator. Overall we have been happy with the level of care received.

I would recommend if they have fixed this issue. I would say the reason we moved my mom was mainly because i couldn't always reach her there if her cell phone was accidentally on silent. There wasn't always someone to answer phones or be at the front desk. This was not ok. When they had their covid outbreak, the warning about the risk of coming inside the building was posted and i couldn't reach anyone to ask my mom to come outside. That was a deal breaker for me.

-The Staff turnover is a concern. -Agency Staff is sub-par , and unreliable. -Residents complain of hurried care.

Based on the experience our family has had so far with Oaks at Shiloh Point, we would for sure recommend this community to other families who may need a place for their loved ones.

The staff at Oaks at Towne Lake were very friendly and helpful. Housekeeping seemed to keep the rooms clean and most importantly the bathroom was cleaned. The food was good and they tried to make sure that my loved one got something that she liked. We didn't get much help moving in or out. The staff on the floor were good about communicating, but the head people were not timely with communication.