Senior Management Advisors

It's worth living at Truewood. The apartments are okay, but we would prefer to see a standard kitchen, rather than a kitchenette with a camper sized refrigerator and a microwave. Attention from the staff has been good so far - I have no complaints there. For safety of the residents and visitors, there needs to be more lighting around the back, along the sidewalks, and from the parking lot. They provide three meals a day, but the food could use improvement. Breakfast and lunch are too close together. And I would like to see more variety and increased portion size. Overall I would still recommend it for the price.

The overall staff is very friendly and pretty attentive. My biggest concern is the medical attention. My loved one is in the independent living side. And although they do say that they have 24-hour nursing on-site, they outsource the physicians. The person that comes in to see my loved one is a PA (physicians assistant), and they've switched the PAs. Although there is a portal for families to access medical information, the PA does not regularly keep up on it. So I feel like I have to chase them to find out medical information, which is upsetting. You place a loved one believing they're going to get the right medical care. You don't just want them to have friends. You want them to be well cared for. And they aren't forthcoming in the manner I would have hoped. That being said, if I do put in calls to find out the information, they are receptive and do follow through. My loved one is getting three square meals a day, and they do her laundry. The other residents are friendly, and she has made friends. And ultimately I do feel comfortable that she is being cared for.

I liked Grand Villa of Clearwater a lot, but I found it to be really tiny. Even the lobby was very small, the group meeting area was small, and the apartments were small. But it was located close by to things my loved one could walk to if she wanted to, which was nice.

I chose Truewood by Merrill because they are very receptive. My apartment is good size for what I need. I do think they could improve on the food quality that is served. Every time they serve chicken, it is overcooked therefore making it tough. The food is served with gravy and that hides imperfections. Their response time for any problems that you might have has been excellent. I would recommend to others looking.

We chose Grand Villa of Boynton Beach because of the price and location. The room sizes here are ample. The food here was institutional. I think others should know that I do not think the residents are given enough fluids, the fluids they are given were high sugar such as apple and cranberry juice which creates yeast. She needed to be changed more often because this lead to yeast infections. Other than that, I really liked the socialization and the activities they provided. I think they were a little short staffed in the evenings. I would suggest that a family supplement fluids, something with electrolytes and they can have that on staff to provide to your loved one.

I would look at other places. One of the problems is that they have respite and my mom took and went there instead of looking at other places, she might have liked it much better. The clout that was built, was that it was right down the street. One example is that my mom was having problems with diarrhea and that they can only give medicine by the doctor's. I had to deliver the the medicine, and the nurse was playing a game and told my mom that she would be down in a little bit to open the bottle of medicine.

Your mom is not happy with the food. The food does not have much taste.The layout of the community is good. They have outdoor space. The staff is good. I think it is a good place. They do not have very many activities and some are not age appropriate. They don't always remind the residents about the activities.

Help shortage mainly nights, weekends and holidays. Young help unable to work unsupervised without texting, and socializing. There are excellent techs also but careload is heavy. Extremely friendly, and excellent protocols in place for emergencies and situations. I feel comfortable in an emergency care situation. Mom has lived in three places and this is the best. Pros and cons in all. Always best for family to stay involved if possible.

This facility is quite impressive when you enter. The staff is friendly and attentive. The overall cleanliness is on par. There are varied activities for overall participation . But what was extremely disappointing was the quality and appeal of the food. The preparation left a lot to be desired and many meals are sent back to the kitchen only to get a disappointing replacement. This is the second chef since the opening and they still don't get it . Unfortunately management has been informed and they have yet to rectify the situation. I am seriously hoping ,for the sake of the residents ,this issue will be addressed and changed for the better in a timely manner.

I looked at Silver Creek when I was looking for a place for my loved one, and I thought that this community was a really lovely place. However, we had seen another community previously that we liked better and had more amenities that would fit my loved one.

This community has only been open about a year so the appearance of it is still wonderful everything is clean and well maintained. The staff is very nice and helpful that we met on the tour. The pricing was a little more than expected and put it out of our budget range. They do have 2hr hour nursing which is a nice feature.

They love to have nice and fun parties at Grand Villa.

The people are great.They try to help you in any way that is possible.

it is too early for a overal rating but so far it has been pretty good but there have been some slip ups on executing the p-3 level care I am paying for. Kathy and Marguerite have been very good but the followin through needs too be better on the helper end. Maqbey you can let them know the follow through is the important part

When I relocated my sister to Grand Villa East her furniture was not going to arrive for over a week. They set up her apartment with everything she needed, bed, linen, tables, chairs, lamps, etc. It was done willingly and attractively for as long as she needed it. They are in the midst of a major renovation process and they are making every effort that the residents are disturbed as little as possible. The staff is friendly and helpful. The only thing that I could say negatively is the lack of activities, but hopefully that will change as the renovation is completed. As an aside I was going to move her to a Homewood Residence and when I went to the closing they had a number of items that were additional to the tune of $1500.00 per month. At that point I walked away and went to Grand Villa , I am glad that I made the move for her. Thank you "A Place For Mom " and Amy Gaskin for your help

We were happy to get my wife's parents into this place and we believe that it is a quality place. The biggest drawback is the wait for the elevator when they go to meals. The elevator is often full when it stops and it stops anyway & goes to the first floor & then up to the higher floors and loads up and maybe bypasses the second floor two or more times before it stops with enough room for 2nd floor residents. We are moving them out and into another facility where they will have a first floor lanai. A room with a view and exit to the outdoors from their room. We feel that this place is a good option with may plusses.

This was the first place that we went to. It was way too big. They had a couple different room sizes, but it was so big that she would have been scared to death. Part of it was that a lot of people were having memory problems and the staff kept having to tell them where to go. The staff was all nice, though. They had about the same activities as everywhere else.

They were going to be going through a major overhaul and renovation and I didn't want my parents there for that. Other than that they seemed okay.

I was so excited to find a place for my Mother who has early onset dementia. Grand Villa Delray East had such wonderful reviews and initially everyone was so nice. The personal service GVD provides is not so personal. For the most part the staff is very friendly but some of the workers are there just to work and don't really care. There just isn't enough caring staff on duty. The Wellness Center and Aids are nice but they limit their helpfulness. Don't try calling after 8pm, as no one will answer the phone or let you in when you want to check on your loved one. The "excellent" chef and food they tell you is so special on the tour is just glorified cafeteria food. They offer different tier levels of care and even though we pay for a 3rd tier (more reminders and more personal care) my mother receives the same care as level one tier. Wish we had investigated more before placing my mother there.

Improvement is much needed. I have yet to find a person that is happy here.