Senior Management Advisors

Care staff seem to be doing a very good job, had issues with admin returning calls and giving me information needed.

Our loved one lived at Grand Villa two separate times, the first experience was much better than the second. They had made changes in management while she was at home. The doctor at the facility was cruddy...took our loved one off insulin to give her just a pill. This had caused organ issues because her blood sugar stayed too high. Our loved one went to the ICU because of it and we moved her to another facility because they wouldn't do sliding scale insulin. Basically, you have to keep contact often with the facility weekly because things can change quickly with your family members, staff or the facility.

Medication is the big one. If you need help with that or your loved one has memory issue. It's not the place for them. You now have to line up in a hall and wait for your meds.

The place is nice enough, nothing special . Since my friend has been there, almost 2 years it has changed hands twice.

What I appreciated most was: the technical staff who dispensed the mediations and helped with miscellaneous needs. Most of them were excellent. I wish there had been more attention given to the residents. They sing Happy birthday during lunch for those who have a birthday and that is all. They should have a bulletin board and post pictures of the residents at the dances or other activities. They make no mention when someone is sick or was taken to the hospital. Etc. The nursing staff were mostly very nice but follow up to blood work or other tests was often overlooked. Also, we hated having the staff walk in anytime without notice. Plus, we encountered people coming in at 5 In the morning to take blood. They didn't know why only that it was requested. Where those results went, we had no idea knew.

In my opinion, the facility is understaffed after 5pm. To improve on the food, they could have some food straight off of the BBQ grill once in a while. The grounds are well taken care of. The elevator situation has been very frustrating.

They seem friendly enough. Though I observed an employee help change my mother and not wear gloves or wash their hands after.

It's an ok place but you have to be involved and advocate for your loved one. A lot falls through the cracks. Overall very mediocre.

The assisted living is fine but their memory care area is a forgotten place. They need better activities and more professional care takers.

Most of the staff are very nice and helpful. Some of the follow up to questions, particularly medical, is slow in getting answers. Response to the call system is sometimes slow, especially at night. As for the facility, our biggest complaint is there is only one source for water. a sink in the bathroom. No water in the kitchenette. Cooking Utensils limited to coffee pot and microwave. There is a mini refrigerator. If you want or need a freezer, you must provide your own.

I would recommend Silver Creek to others. I just hope that people understand the limitations of assisted living facilities in Florida and exactly what the costs are, for add on assistance. I have learned a lot in the last few months. They have made changes in the last couple of months, so we will see how things go.

Grand Villa of DeLand can improve on their communication. Our loved one was listed as AL3 when he should of been MC3. The care level is now [fee removed] more than I expected and the invoicing was incorrect.

The memory unit staff were angry about life. Their bitterness could be felt and seen on their faces. They appeared put-out by every request, cold as ice, impatient & resentful of even walking up the hallway to open the locked door to let in visitors . Very few exceptions. I believe most folks like myself held back words many times wanting to avoid even the possibility of retribution. So you're loved one, whether they know it or not is treated less kind than they would ever have wanted. Not assaultive, but cold, rude and hateful. I was fortunate to be able to visit every day to every other day at a variety of times & with no predictability. As far as the business end- Before I signed on the dotted line I confirmed Silver Creek would exchange any necessary info with the insurance company with whom my folks had an assisted living insurance policy for which they paid each month for 20 years. What they didn't tell me at that time was that their licensure had expired two months before my mom's arrival. Insurance companies require licensed facilities. Though Covid set inspections back which is understandable, it was very difficult to get Silver Creek to discuss their lack of licensing with her ins. Co. I finally got the claim completed two weeks ago and it took an entire year, many trips to find & speak with management, phone calls to the state licensure oversight folks, and a personal visit to the insurance company.

My loved one is currently a resident at Grand Villa of Delray East and overall the experience has been okay. However, my loved one has missing things from her room constantly. Also, most of the staff is not helpful.

Referring to Memory care in particular. The staff are nice and very patient. They want to make this a good experience. When we interviewed we were given incorrect information, about 90% of what were told was incorrect because they told us for assisted living when we clearly told them we were going to be memory care. There is no onboarding process and communication is lacking to help familiarize you with what needs to be done or how you arrange for doctor visits, haircuts, nail cuttings etc. The system they have in place to get you to the memory care floor is HORRIBLE. You have to wait for someone to let you up and down the elevator. Sometimes I'm on work break and just want to stop in, but with the elevator situation it can take time I don't have. Let me have that place for a month and things would be orderly and functional. I would not recommend that place unless they have no choice and have to do Medicaid like we did.

It pains me to write this review because the staff at Tuscan has been so kind. I moved my mother into assisted living a year ago. I have witnessed a steady decline since. Tuscan is under new management and since they took over I have NOT felt that my mother was properly taken care of. They lost her medication and she was without it for four days, causing her to go into withdrawal. The food is TERRIBLE. They actually brought her a HALF of a stuffed cabbage for dinner, which was not edible. They have cut the hours of existing staff leading to an incredible shortage of staff. It got so bad that I had to move her last week - expense that we could not afford, never mind the stress it created for my mother. When I asked the director for a partial refund of her entrance fees, due to the failure to provide what was promised, my request was denied. Management knows there’s a big problem at Tuscan right now because it was quietly acknowledged to me that many people are complaining.

My brother passed late February and what with hospitalizations and PT he hardly used the facility. But what experience we/he had I would not choose Silver Creek and would not recommend it. It is Imperative to match the physical/ medical / mental condition of the prospective resident to what the facility can actually provide.

They don't offer meals for people with restricted diets. Housekeeping is a very minimal job ie: light dust and mop, that's all. Staff were all friendly. But for approximately 3k a month, you'd be better off renting a house and getting a cleaning person.

The latest manager is great so far. Lots of turnover with management. Some better than others. We had to move mom to memory care at an increased cost because she was starving to death literally

I picked this community because, It was the only place that told the VA hospital they would take me!