SRI Management, LLC

The food is absolutely horrible. People are very nice the place is clean, but will be looking for something else because my Mom eats maybe 1 to 3 meals a week, too expensive to have to buy groceries on top of the monthly rent.

My mom was only there for 5 weeks before she passed away. We chose Carriage Hill for their cost, it was affordable. I would recommend them only if cost matters.

Yes, they need to do a better job of onboarding, making new tenants aware of the facilities and what they have to offer.

Expect to pay a lot for basics. We would only recommend the community to others if they don’t care about paying $[fee removed] for basic care. Everything else above that cos

Facilities are okay. Staff is nice but very lean in numbers. Food was not good.

My mom ended up in the hospital the very first week she was there because I didn't have her medication correct. And then my mom informed me yesterday that they don't turn the grill on for them to have meals at night.

At the beginning very helpful if you have questions but Once you move in You can ask questions and they tell you they will get back with you But they never do ( they forget) They need to have you make an appointment if they are busy when you ask a question or if they don't know the answer right then Such as how will your love one get their medicine Or help with the billing or what does something mean on the billing They could have the front desk write down what you need and then make an appointment for you

We were in the memory care side. The staff was friendly It was clean in the common areas. Our room was cleaned once a week and laundry done. Ours had carpet and when you have someone that has a lot of accidents, I feel they should clean carpets once a week also at least. The tv was always on in the big room. They did activities or had someone come in to play music or they did trivia. The food was really good. I just think they needed more staff for the 35 or so rooms. There were only ever 3 on duty per shift. Other than that it was good.

Cleanliness is very good . Food is good. Willingness to adapt to the resident was was inadequate.

The staff formed a great relationship with my mom while she was there. Unfortunately there was a lot of turnover. The staff was very unhappy with the amount of work they had to do, in comparison with their low wages. Most of them were disgruntled, and shared this with my mom often. The biggest turnover was cooks. The food was terrible according to my mom. They were not prepared to provide meals for anyone with dietary concerns. Because of staffing shortages they could not keep up with my mom's needs. Thankfully we had hospice care that was able to provide care for her.

I had a lot of complaints when I moved in such as old flooring that you couldn't get clean. When I brought it to the executives s attention they would lie and say they never heard of it.

We had some problems with food it was really really bad. We would probably not recommend this community to other families based on the experience so far.

They are very caring, but often shorthanded. The facility is better than most that we looked at.

Nice place to live. We need more help in all areas. Management lets everyone know how wonderful it is but its not they accepts people who [name removed] me here. They need a new cook and chef me haves the same thing every month to nice stains are manage doesn't keep up with things like the. Cannot use no license plate. He never carries this with anything doesn't like to talk to residents or family.

Food would be very good to know an of course how well the staff responds to our loved ones needs too. No don't think we would recommend the community to others. Too many things not right sorry

Not a lot of help in finding and holding on to personal belongings. Otherwise a good place to start. The activities needs more participation.

Overall, we feel like they promised more than they could deliver. The staff are good for the most part, but there are not enough staff to adequately care for all the residents. It is not uncommon to wander the halls on all floors and not find any staff. It is a lovely place, but I think it is better for those requiring less care or at least without any dementia.

There are some management/staffing/dining issues here, and several residents are moving elsewhere. Another facility is promising more. But I have some friends here from my old neighborhood, and this facility is meeting their needs. They enjoy the activities and the social opportunities. It probably works best for people who don't drive because we don't have assigned parking.

Like all of them, the promise the world and the wonderful nursing staff tried. They were great. All told, HS was less a money grift than other places

The facility could be cleaner. Carpet in hallways is dirty. Rooms could use a good mopping from time to time. Porches are not cleaned. Entrances...not front have dirty look to doors. Very few activities. Not sure if there is a new activities director yet? Food is not as good in the last several months. Other Residents have mentioned this as well.