Stellar Senior Living

There were a couple who that made a major impact on my decision to move to the Palms. Nearly every one of the inhabitants that we talked to seemed to be very happy with their new lives at the Palms and they were very open about their experiences and whenever we questioned any members of the staff they always took time to answer our questions and they truly appeared to enjoy their work. Nearly everyone of the inhabitants said you will love it here.

It was less expensive and food very good. I would recommend to others.

In general, I have had a positive experience with everyone at the forum. I gave the activities an NA because my loved one hasn't gotten involved in any of the activities and I don't know much about their offered activities.

My loved one is a resident at The Forum at Tucson. Overall, I would recommend the facility to others.

Staff is very friendly, however there is a high turnover. Why? Research this and make efforts to keep them. I've been having bowel problems since I've been there. The food is high in carbohydrates with fatty processed meats and very few vegetables, Also, certain items are in short supply and therefore residents have limited choices at times. On one occasion they ran out of vegetables. I got potatoes chips instead. I can't continue with that kind of diet; I'm therefore leaving next month. Facility is clean; I'm happy about that. An additional $[removed] was debited from my account on the first of the month, without providing the reason ahead of time. That angered me to say the least. From my understanding, the facility is way below capacity. I believe the bottom line is the high turnover, which leaves the residents underserved in the long run.

We were very impressed with the overall appearance. The grounds are beautiful and the lobby is like a nice hotel. The rooms are bright and inviting. There is a large lounge when you first enter and a small bar area that always has coffee ready and fresh fruit flavored water. The room themselves are well laid out with ample room in the bathroom for movement with a walker or wheelchair. There is a small balcony that looks onto the grounds. My father has a studio with a pony wall that separates his bed from the main living area and it is quite adequate in size and layout. My father has not needed any of the levels of care, so I can’t really address that but I do know he’s receiving both PT and OT, and seems to like the therapists quite well. The staff are friendly, and maintenance has been great and responding to my father‘s needs in the room. Overall I have a very good impression of Granite Gate. Dad has been there two months now.

Mom had to go to the hospital. Staff called us kids with an update on what they knew, where she went etc. We were very thankful for staff staying in touch with us through that situation. Nice facility at a reasonable price. Not the newest or biggest, but good food and mom is making new friends.

I have lived here for 2 years now. The staff is awesome. But the food is awful!!! They just got a new chef but he can't cook. The hamburger is always burnt, the chicken sandwich is taken out of the freezer, microwaved and put in a bun. Usually it's cold. I'm having to buy groceries so I can have a decent meal. What's the point of paying rent when you can't eat the food???? Thats the only complaint that I have. It's a nice place but when the food is awful its discouraging.

Please experience so far. When there have been issues they've resolved them in a reasonable time. Common areas and walkways are always clean. Staff great and easy to work with and always willing to help when needed. There were issues in the beginning but I think they were understaffed and not meeting standards for care but that's been resolved. Management is receptive to listening to issues and working to get them resolved. Cameras are allowed which has been helpful in documenting issues. Food could be better and management has stated they're working on improving. Limited and somewhat disorganized but I'm not sure if that's due to staffing or the health/age of residents. Compared to cost/value it's more expensive in this area when I compare to Sun City, Florida facilities which I surveyed before deciding to bring my mother her to Pearland, Tx.

Hard at first but threw the weeks. Things began to get better. Dementia is a hard thing for everyone. My family is still having a hard time. But I have worked in the field as a Activities Directors for 17yrs. So I know the st

Every person in direct care of my dad is so great. And he is not the easiest person to deal with and they are so patient with him and kind to him, even when he is not so kind to them. His care staff is in regular communication with me. Everyone, from the administrative staff to the kitchen and housekeeping staff, are so friendly when I go in. The move-in process was great. No issues. The place is always clean. I would recommend Southgate Senior Living to others.

What we like most about The Palms at Sun City community is the size of the apartments, the food and the value for the amount we pay each month. The dining room is probably what we are most impressed with.

The staff really do a good job selling you the facility. We believed that our loved one could participate with the participants from the independent living side. That really is not the case. I would not recommend it for any family member that has a sharp mind and would like to make friends. As I said above, the staff really did a good job of selling the place. It's it's looks beautiful on the independent living side looks beautiful the assisted-living side it really is not very warm and fuzzy. We chose that place because at first we really thought it would be nice if our loved one could be there and and be able to participate with the independent living people, but she has not been able to and we aren't very happy with that aspect.

I've heard from a frequent visitor to my aunt that staff don't interact with patients during free time -- that they're gossiping or are on their phones. They missed taking my aunt to a doctor's appointment when I arranged it a week in advance. The executive director said he'd see that doesn't happen again. Director seems good and effective. Not terribly pleased with CNA's or whatever their title is, given what I said above. Apparently the place is clean and meals are good.

The place is very nice, many of the staff are super. However, there are some staff that aren't that accurate/friendly/dedicated. We've had issues with medication, keeping the person clean, communication, etc. If someone cannot advocate for themselves- they may not have great care. They had a 2bedroom and I got a great first impression.

The reason we are at Pueblo Norte is our daughter did the research for us and we all made the choice to live at Pueblo Norte because of the wide open feel, all the trees, grass, the lovely walking trail by the horse park. You do not feel like you are in a closed in building. Best decision we have made. Ralph & Hanna

We picked this community because it was the only one in Missoula. They are understaffed and overworked. Can't find people to work. They have a bus for appointments, charged a $[removed] fee, but cannot operate it because of maintenance issues (tires). They do the best they can with what they have. Very wonderful staff. Caring and upbeat, but overworked.

We toured Thunderbird Senior Living during our search for and Independent Living facility. This facility was nice and seemed okay during the tour. However, the rooms were small and the closets were little. Really though, it was the second person fee that was the killer! This facility was beyond our budget.

Orchard Park of Kyle is very nice and friendly with a good variety of rooms. I am happy to be a new volunteer coming to visit the assisted living residents.

It was a very close second. The people were very friendly but we did not try their food. The tour guide was excellent.