Stellar Senior Living

The tour guide was great. It was not a good fit, primarily because they either they didn't have both ASL and MC, or, because Mom is not yet at their level of MC.

Observations gained by eating meals in dining room and talking with other residents, recognizing budget constraints and staffing difficulties: Kitchen Staff was very friendly and helpful but there was unusually high “turn-over” and lack of proper training. It was almost impossible to carry on a conversation due to the echoing noise. Installation of Noise absorbing features and ‘soft elevator music’ might help. The Chef tried to present an appealing though very basic menu. It lacked fresh veggies and fruit, instead relied on mostly canned food, fried meats, spices and sugar (cake frosting, plain jello). Not very nutritious, in my opinion. Sad to see so many meals ‘half eaten’ and go to waste. Is change in food vendor possible? Farmer’s Market participation? All staff members were outgoingly helpful - if one could find them. Between meal times ( and if no activities were scheduled) it looked deserted, including the front desk. Presumably everyone was working behind closed doors

I would say, staff are most gracious and the residents seem friendly and happy. We picked this community because of the location and price.I would like to add, the kitchen cooks do not know how to make pancakes. Every time I have ordered them they looked awful and they tasted just as bad. Pancakes are not hard to make but I definitely wouldn't serve what they have been serving it doesn't speak well of the kitchen and the quality that the cooking. I would also like to say that it would be nice if some of the ways staff would make eye contact, with people when they walked into the dining room, just a friendly hello welcome in someone will be with you shortly. Please find your seat. Sometimes it feels like they don't even know you're there maybe because they're stressed. I'm not sure, but a greeting would certainly make a difference. one other thing, I'd like to see addressed, the back door by the scissor gate although residents may have a key for this door it is not easy to open, because the tumblers inside the lock do not respond well to the key, the lock seems very loose and the key you may stand there for five minutes trying to get the key to open the door and that can be very frustrating if you're trying to get in the door and you have to go to the bathroom and you still have a ways to go once you get in. One more thing back to the pancakes. If I may, I would be willing to volunteer my time to show how pancakes are made. I also have a recommendation if a mix is used because what they're using they left out part of the ingredients because it was more like a crepe as a pancake I just can't over emphasize how terrible they were but I would be willing to teach somebody how to make pancakes from scratch or again. I have a recommendation for a pancake mix that is just out of this world. All you do is add water, so that's it thank you and I appreciate the opportunity to have someone ask me about these things because it does make a difference to the all overall satisfaction of everyone when you ask the questions that are sometimes difficult.

Based on the experience we have had so far, we can say that La Sonora is basically a good place. However, they need to provide the care they promised to give and the care that we are paying for.

VERY friendly atmosphere among the residents and staff. A little slow with maintenance requests (due to staffing, I think). Overall we have been very pleased.

We toured Southgate Senior Living during our search for an Assisted Living facility for our loved one. This facility ended up being our second choice on our list of options. It's a nice facility! However, it's a bit dated and the parking is not great. But the people at this facility are very nice!

I participate in most of the activities. I enjoy the day trips and especially like the 2023 overnight trips. It's fun for me to get out for awhile. I love Sandia Vista.

Acrylic painting was fun and easy. Tuesday lunch outside was fun. Monday and Wednesday wine down - I like.

The overall experience has been good. But was a difficult transition. The staff is wonderful in the most part. They have a problem keeping house cleaning staff, so cleaning is sometimes hit or miss. There are plenty of activities. The food and dining is good if sometimes boring... All in all it has been a good experience.

The staff members are always encouraging residents to attend activities and they make sure someone always sits with them at meal times. I would recommend Lincoln Court to others, especially because the facility itself is a little smaller than some other places that we were looking into, and the smaller setting is exactly what we were looking for!

Apartments are small, but comfortable for one person unless getting a 2 bedroom. Full kitchens except for microwave. Need to have countertop version. Breakfast and either lunch or dinner included. Bus and vans available for weekly shopping/church trips and doctor visits under 11 miles. Banner Thunderbird Medical Center around the corner. They are privately owned and do not take ALTEC. That was one thing that weighed as if mom ever qualifies for ALTEC we would end up more than moving her.

Like apartment space. Nice area to walk halls room to a do a mile or whatever distance. Love outside area ponds grass ducks turtles. Only do diabetic diets. I have friends with other special diet need!!!! There are residents that have dogs and the resident are unable to pick of poop. So employees do it but that takes away from other duties. Scooters a problem none scooter residents have been injured. Scooters back into, or run into tablets pushing them into non scooter residents. Needs to have the policy enforced But I still like it here. There were problems when I lived at home!!!

We had a rocky start when my Dad first moved in due to a misunderstanding on their part regarding cost of move and date. The Executive Director did straighten this out for us and eventually everything leveled off. My Dad has since come to really enjoy his apartment and the staff at Winslow Court. The activities are good, although since COVID there are not any field trips out of the facility. They recently got a hairdresser on site which is a huge plus, and they do have a meal planning committee to help change up the food choices. There has been a couple of rent increases over the past year due to inflation we have to pay. Also staffing shortages can be an issue, but I noticed they do try very hard to fill the positions quickly.

The attitude toward the residents from the caregivers is very cheerful and caring and they take the time to learn the peoples names. I just think this team is impressive. I like my apartment and the food is very good.

This has been a great experience for our family and my loved one. The staff is very polite and kind to the residents and family. They are available when we need them to answer questions, or when our loved one needs something.

We toured Orchard Park at Southfork and it was a good facility and tour. The cleanliness and friendliness were good. The staff, care services, and value for the cost seemed good, also.

We toured Southgate Senior Living and it was ok/good. The friendliness was okay. The cleanliness was great. However, we didn't get any warm fuzzy feelings from this facility.

The staff are great and very helpful. We also really like that the room has a kitchenette. We would recommend the North Star community to other families based on the experience we have had so far .

The memory care unit was great. However my father was there only a month before he passed.

One thing that was not completely clear is that there are different costs to the different views and parts of the building. I wish their sales presentation mentioned that. So make sure to ask about the exact cost and variance in cost of different rooms in the facility, because there are minor differences. Overall I've found the staff to be generally attentive. And they seem to have a lot of activities for their residents.