Stellar Senior Living

When we fist moved in, when you walked in, there was such an atmosphere of happiness and health. It was just wonderful. I thought "This is where I want to be." I liked not having to cook my own meals. They are struggling right now with the pandemic, so it's not as good as it was when we first got here. But they're doing the best that they can. When we first moved in, it was definitely a 5/5. But the food and general service has gone downhill a bit. They can't get the help they need to keep it clean like they would like to, but they're working around the clock and doing the best they can with the staff they have. And when they do come in and clean, they do a superb job. Right now they're at every other week, instead of every week. They're just having a hard time meeting the needs of everyone. The staff are very friendly, although you can tell they're stressed. They lost their social director, who was top notch, and a big part of the friendly atmosphere, but that's starting to come back. Their activities are outstanding. Even amidst the challenges, I am thrilled to be here. I like the community. Our church on-site is wonderful too. There's just a good support system here. It's nice to go to the dining room and sit together and visit and get to know each other. Of course at this age, we repeat ourselves often. But I love the relationships I have with the residents and the friendliness of the community. I image there are Covid complications everywhere, as there are here. But overall, it is top notch here.

We really like the simplicity of the community as well as the entire layout. Everyone was a big help getting our loved one in and settled. However, our loved one is not to fond of the quality of the meals and we wish there was more of a variety of activities. There are a lot of church services and bible studies every single day, but we wish there was more interactive and stimulating activities.

when walking in you can feel the environment is just different. Every department has a loving and caring heart. The housekeeping dept. is on top of keeping the place clean and tidy. Spoke with a red head gal and her response to why she tries so hard just astounded me! she replied I try the best I can because having a clean and tidy property is key to keeping the residents I care for so deeply safe from illness. if I do my part that helps them not add to the issues they have already and plus I want the family to know their loved ones are safe and secure. it is scary for everyone and if I can bring some peace of mind to the whole situation I want to. i am protective with my father as i am sure you are with your family member and wherever i can help may that be cleaning, holding a conversation or just being a cheerleader i will do my best whole heartedly that is my goal. they deserve a place to not worry I think this whole company is special in that way. then told me i hope you have a great visit for they are important at this stage of life. she brought a tear to my eye for you can see the compassion in her soul. what a great feeling to know my father is in such a special caring place.

My grandmother has adjusted well. After a few bumps, we are very happy with Orchard Park.

Lakewood Reserve in some respects are decent but they have missed the boat when it comes to food preparation. They don’t seem to have a clue nor do they seem to want mitigate the issue. Elderly people have enough problem chewing and or cutting up their food. LR thinks that serving chunks of chicken that are the size of an inch to inch and half size are acceptable! They’re not! I also saw a woman there struggling to eat a piece of meat because she didn’t have the coordination anymore to cut the meat herself. So she was forking a steak and trying to eat it like that. Pathetic. The lack of observation of this to me is absurd!!!! Get it right, Lakewood Reserve. I have photos to prove this as well!

I think Jamestown is a great place for many seniors. They have great activities and the staff does its best. Unfortunately, in our situation, my father had health problems beyond what they could take care of and he needed to be in a skilled nursing home. He went downhill quickly and only stayed at Jamestown for a few months. [name removed] recommended some care that was very important to dad and his own primary care refused it. When we got him to the hospital we found out about chronic heart failure, blood clots in legs and lungs and several other undiagnosed conditions that should have been looked into but were not by his physician and we appreciate the help Jamestown gave us in getting these diagnosed. We now have the help he needs. Unfortunately he was on a do not move order for the last 5 days in the home and the decline in dad will probably not be reversible at this point.

Thunderbird Senior Living suits me fine. I like the location. Close to my medical needs,pharmacy, bank and church. Food is good. Plenty of activities. My apartment is very comfortable.

Very nice facilities; however, the apartments are dated. [Name removed] was very helpful in providing needed information.

My loved one has been a resident at Orchard Park Southfork for about 6 months. For the most part, we have been pleased. The major concern/complaint is the understaffing and/or the need to keep the staff. Staff call off or quit abruptly and there is not enough employees available to assist the residents in a timely manner. The residents' call buttons are sometimes pushed several times for assistance within a period of 60-90 minutes before a staff finally comes in. What if the resident was in an emergent need or had fallen and could not get up. That to me is unacceptable. Another concern/complaint is the food is not very good and they keep saying they are making changes, etc. but there are no changes. There could be more activities and social events for the residents. There are some everyday, but for the more active residents (in house) there could be more offerings for activities. On a positive note, the nurse directors and the staff are all very kind and seem to care about the residents. They just need to step it up and go to the residents when the call buttons are pressed and with verbal requests for assistance. No one should have to wait longer than 15 minutes (tops) to be checked on and assisted. Also the cost has gone up $500.00 a month effective February 2018. That is an outlandish amount for a rent increase, by any facility. I do not know if we can continue to keep out loved one staying there. A fixed income is very tough and we are having to provide financial help.

The facility is great. My mother in law was treated with care and dignity. Just pray when your family member passes away they don't own you a refund. It has been over 2 1/2 months since she passed and they still have not refunded our money. When I call I am told it has been processed. Yet, no check has arrived. They promise to call back and no calls are made. This has left a sour taste in my mouth for the facility. It shouldn't take that long to return our money. If you refer someone there, your referral bonus is not a check to you, like is implied. It can only be applied to active resident's account. This happened with the person who referred me there.

My mother lived here a while ago. Overall, it wasn’t bad, but it wasn’t great. The people were nice and the dining area was probably the second best in town, in my opinion. The food was very good and they offered open dining so you were able to get food whenever you wanted. However, the facility had a community washer and dryer so you had to wait in line just to get your clothes done. The cleanliness was good, though. Her room was cleaned once a week and had her sheets washed. It had a good value to it as well.

I enjoyed this tour it was nice and clean. The staff was nice and answered all of my questions. They had a waiting list and I wasn't interested in waiting so I had to choose another community.

I was touring this facility when I was looking for a new place to live and I did not like this place at all. They don't offer much in amenities or activities and the location wasn't ideal, to no fault of their own. I didn't see anything wrong with the cleanliness or the staff, though.

This is a great community with a lot of amenities for their residents. the staff was friendly and they did a very good job showing us around and answering our questions. We just did not think that it was as secure as my brother-in-law would need. I would recommend a tour here.

We toured this community for care for my mom. This was a nice commumity. We liked the cleanliness of the community and the staff were nice and caring. They offer a nice variety of meals. Activiites are offered. We would suggest that other families tour this community for the care of a loved one.

I also toured Brookdale Southgate. The person that took me around was very friendly, but the place was very confined and dark. There were long dark hallways. My thought was, if I was going to be in an apartment all day, I want to be able to leave and go somewhere like a nice courtyard or a walking trail. This facility did not provide that.

The girl at the Olive Grove was very sweet and we liked her but it was more like a nursing home. My sister was the one who toured and she said the rooms were very small and they did not have a kitchen. It was not what we were looking for.

The staff seem friendly and helpful. My mother-in-law is very unhappy with the food, however and we are sad that she isn't able to have tasty meals when she is elderly and paying alot of money. Breakfast is pretty decent. Other meals are unimaginative, under-seasoned and overcooked. Fruit is often not ripe. Guest meals very small for active people; my husband and I avoid joining her for meals. At one point the activities director left and a resident was leading exercises. This didn't seem right. My mother-in-law didn't feel the resident did a very god job. Maybe there is too much focus on making money off the residents and not enough focus on quality? Thank for asking - please look at the quality of food issue!

The Pueblo Norte did not meet our expectations. The rooms were very small. We did not like the culture. We ended up deciding on another community that fit my father's needs.

During my tour of the Brookdale Southgate, I noticed that the place was not very clean. I did not like the energy there. When the tour guide took me to see the apartment, it was small and the bedroom did not have a window. Seeing this made my choice to choose another community a lot easier.