Stellar Senior Living

I visited here when I was looking for an assisted living place for my grandmother and I liked them. Their prices were pretty reasonable but the building was kind of outdated and the tub was not something that my grandmother would be able to get in and out of. The staff was great though. My other grand mother had lived there a few years back and we liked it then but some of the features were a little outdated now.

I think the facility has a lot of good points about it and is probably good for a lot of people. My dad's memory and his Alzheimer's were worse than we thought so it turned out to not be a good fit for him. They assured me that they were going to have someone shadowing him for the first two weeks and they didn't, he was left alone a lot. Then they wanted to put him in the memory care which is so much more money. They refunded our deposit so in all reality, they did fine. It just was not a good fit. They have beautiful grounds. It's really very pretty but I think it's more for total independent living.

The staff was great when we got there. Then they hired a new executive manager and she got rid of so many staff members that were great. For budget cuts whatever. The food was better with the first cook when we got there. So many things changed that's why we left .

The room size is satisfactory, I had a one bedroom. The staff was friendly. Personally, I liked [community removed] better, but I would recommend the Forum

Communication was difficult between different departments. Memory care was different than the assisted living as far as participating in extra activities.

Though it's not perfect, it's by far the best place I've seen. The residents and staff are wonderful and it's a rich, caring environment.

In the [time frame removed] that my mother has been a resident there was a permanent director for only 2 months. An interim director in place for 10 months. Felt much like a rudderless ship ..still no permanent director. Lots of staff turnover in one year and many residents have moved away because of unhappiness with many aspects of the community. Food is very institutional with too many carbohydrates. As my mother's POA the requests I've made for her food are not consistently followed. Medical staff is not aware of local resources for mobile lab work and not able to direct out of states toward local medical resources. The orientation did not cover much of the rules and procedures of the community. It was up to me to "discover" much about the workings of the community.

Willow Court. Overall. 3. She was in assisted living. They had a number system. Higher number more care and greater cost. Never could tell what she was getting for the money. For profit company and they charged for everything. 2. Cleanliness. 3. Cleaned her room once a week. Not enough. We would clean at least once a week ourselves. Overall. Place was pretty clean. 3. Friendliness. 4. Quality of care. 3. 5. Administrative staff. 3. Mostly ok. Depended on who you dealt with. 6. Food. 5. Really good over all. 7. Activities. NA. My Aunt was not interested. 8. Value. Initial value was good. But they charged for everything. Laundry. Meals for family very high. She needed more care so the price became much higher.

Residents are very friendly as are the majority of the staff. They are often out of menu items. The dining room is often overcrowded. Pets( both dogs and cats) are also very welcome by both staff and residents.

Communication has been difficult, at times. And staff has failed to execute on most of the things they initially said they would help with. My impression is that the staff is undertrained and lacks skillsets I would expect for the price. That being said I don't really have anything to compare it to, so I may be imagining a level of service and skill that does not exist in this marketplace.

Facility was kept clean and rooms were maintained. Need more supervision outside of main hours.

I no longer live there and I know management has changed. I miss Thunderbird Senior Living, but I am where I am supposed to be. Highly recommended for active seniors.

Many changes have been made by the new management. First the kitchen was remodeled. It took several weeks which understandably caused a lot of inconvenience for residents. Now they are having major phone issues. Dropped calls, one party can't hear the other, calls don't connect. For almost 3 months now without a solution. This is dangerous. Also with the change in management came changes in bookkeeping practices. It took months before my loved ones were charged rent. Double rent in one month could be a hardship for people on fixed income. The interior is in the process of being repainted. New artwork is being installed. New furniture is in the lobby. Big deal. This is just superficial stuff to make relatives and visitor think highly of the environment. The cleaning staff does not to a good job. They come every 2 weeks. Often when visiting I will wipe the floor and the paper towel is dirty. Or paper on the floor is there for weeks. The front desk and management staff are unwilling to do anything extra. My loved one had a package delivery sit at the front desk for days. Now the policy is that residents must pick up their packages upon notification - even if it is at 8:30 pm. Many residents have walkers and mobility issues. Plus every resident walks past the desk at least twice a day. There really is not much care. Unless a resident is in the memory care program. My loved one recently changed apartments and took many attempts for things to be fixed/working. Unfortunately the service at mealtime has not improved. It often takes 30 minutes from order to serving. Still having a problem with service staff turnover. Still having problems with not being able to serve what is on the pre-planned menu. Still having problems running out of food - particularly basics like butter, orange juice, and bread. Also, they (like they former management company) still have meals that are served "buffet style." This is a ridiculous and dangerous situation when more than half the residents have mobility issues. There are internal activities for people who sign up. Not many outside activities available. The rent keeps going up and the service level keeps going down. At the end of the day, if my loved ones hadn't been living at Thunderbird for [date removed] and, weren't on their way to assisted living, I would never keep them at Thunderbird. I would never recommend them to anyone who cares about their family members. I am continuously advocating for my loved one. This is not a good place. My personal experience with Thunderbird Senior Living has been very unsatisfactory, and I would not recommend them.

They are slow waiting for "corporate" to ok anything. Landscaping was not up to par. Activities was great. Food good only about 3 days a week. They did have the lowest rent then other places. You get what you pay for.

Our biggest complaint is that they are disorganized, however the staff seems nice and friendly. At the moment we are not sure if we would recommend The Reserve to others. Its a mixed review from me, if they could just get better organized.

Facility is older. Built in the late 40s as officer housing. Rooms are updated with a small kitchen. Only real negative are the bathrooms. Tub that is partially walk in. Hard for older folk. Facility is clean. Staff is friendly. Mostly accessible. Had a poor experience at the beginning with some amenities that were not quite true. For example the rep we had promised to but all new furniture so we would not have to move furniture from out of state. The problem was that the ordered furniture was the cheapest possible from Amazon. I refused it and to their credit they gave us a credit for [fee removed] But it was disappointing. Other small things promised but not kept like family meals with the resident would be[fee removed]. Turned out to be [fee removed]. Some things like that. Care was pretty good. Assisted living had multiple levels each with a larger price tag. It was hard to tell what level was what and everything had a price according to how much staff time was involved. So you had to negotiate every action. My Aunt was not interested in activities. Value depended on whether you were in Assisted Living or not. If not I would say it was a very good deal for the money. If so it depended on level of care. See above comments.

We absolutely love everyone except the Medical Director. We have had a lot of issues with her incompetence. If my in-laws did not love it so much--I'd pull them. The medical director is horrible and if you loved one has care needs then you need to be on top of them. There is really poor communication and timely & correct answers. Activities are good but would like to see more options for church or bible studies, and care giver support groups.

I like that most would be room size is larger than other places. They tend to be understaffed (sometimes severely) as far as caregivers are concerned, & many of them aren't as good as they should be. The food also leaves a lot to be desired, & there's has been a high rate of turnover for chef.

Everyone is always smiling and friendly. There are lots of things that need to improve such as the food, activities, etc, however raising the rent to senior citizens that's already living on a fixed income, really needs to be looked at and considered.

My mom passed away one month after being in the Copper Creek memory care. The facility was clean and new, beautifully decorated with bright colors. However; her care was less impressive. She fell 7 times in the first 2 weeks of being there. The staff found her difficult and as a result she was left alone too often in her room. No one could ever really give me any clear answers regarding her daily care or status. The aids were sub-par and often unprofessional. I would often get answers such as, “yeah I’m not sure” or “I really don't know”. My brother, sister and I were there at least 3 times a week and each time we all felt she wasn’t receiving adequate care and often seemed over medicated, so much so that she could not eat. We were new to this process but felt like they way over promised and UNDER delivered. It was so very sad to see what happened in just four short weeks. We paid over [removed]to put her through 4 weeks of HELL!