Stellar Senior Living

The initial onboarding was great. Once in the facility, the communication with the primary caregiver is terrible especially as it relates to medical services.

The housekeeping was iffy. The move in process was okay except that some details were not disclosed. The help was not adequate for my sister and she had to wait often to be helped when she needed it. The daily help should have recognized that my sister was in need of medical help and notified the nurse on staff. As such, I would not recommend this facility.

Nurses don't always communicate with family. Especially in regard to pills which are given to my mother. Unnecessary vitamins, new meds, etc. Beyond that, it's been a reasonably decent living facility. This is her first time ever being in assisted living so I have nothing to compare it to.

My dad loves it, I don't. It's quite large and would not be good for someone with any memory issues. I would consider the food and amenities average. It is considerably less expensive than most facilities. The staff is lovely.

My mother-in-law was not able to stay there very long. It was a very long walk to the dining area and one day she fell and broke her ankle. As a result she had to be transferred to a full care facility and no longer walks on her own. Auberge is fine for anyone with full mobility. However, it turned out to be too much for my mother-in-law.

The friendliness at La Sonora at Dove Mountain is good. Extroverts and introverts can be in their respective zones, in the same room. The caregivers are okay, some of them are great but it is usually when they can get to you. There are so many in need at the same time. There is turnover at all levels with little to zero communication with those who foot the bill or work there. In about 18 months, there were 3 different Executive Directors and 4 or 5 different chefs. There are lots of activities, if you can find out about them. The whiteboards scattered about often do not list all outings. Some remain hidden in the signup book in the Bistro, lousy communication.

I think it is a respectable facility for the price , but would check in with your love one often with regular visits. One thing that really stood out with the Forum is capped medical service costs.

First of all, I am not [name removed]. I am her stepdad & the husband of her mother who is in SG Memory Care. This is a difficult survey for me due to the change of ownership of SG. It started out as a 5. Another of my stepdaughters helped me with the research. I at first loved the way that my wife & I were treated, .but then they fired 2 of the people [name removed] who made me think that my choice was a good one. Now the new management has changed my mind. They no longer have a check-in, most of the food is lukewarm by the time it gets to the memory care, some of which I did not like because the patients don't get what they serve in the dining room. There is no introductory folder & no personal cards for the managers, & they are having a hard time with resolving my wife's constipation which makes her very irritable, & the TV does not have closed captioning. I used to get (for her room) a big monthly calendar of events which is no longer possible. But now I am almost out of characters.

My brother has been at Orchard Park for : months. We are very concerned that he is not getting his meds according to the doctors orders. The on site nurse has resigned so this is very concerning. They are looking to replace the nurse, hopefully this will take place soon.

For the part I enjoy it here. The staff is wonderful and there are lots of activities, the food has improved but I wish there were more cultural actives and not just so many games. However there are a few problems. Since moving here in 2021, they have raised the rent three times. They never tell you ahead. This last time the rent was raised 8 percent. At this rate I will be priced out in just a few years and will have to find another home. Also, some problems that arise are not addressed in a timely matter. And it seems at times they are more interested in getting new residents in than being faithful to their long term residents and meeting their needs.

Mom is in memory care so may be different but I find that the care staff does not properly take care of her personal hygiene. It has been largely up to me to make sure she is showered. Provide a log of when she was showered, ate, activities etc. the family does not know how they are being treated and loved one can't tell them. Facility is kept up and the food is good.

Our loved one does keep busy with all the different activities that are offered and has made some new friends. I think it was a good decision to move our loved one to a senior living community because she was isolated before in an apartment complex. She is more sociable now and it has been an eye opening experience

this place is pretty good. The food is the worst! Even with the new chef it's horrible. Im having to buy groceries even with the food allowance being paid in my rent. There should be more outings. We are confined here day in and day out, just would like a drive around more often. The staff on a whole are great.

The various levels of care and the associated fees at The Gallery at Broomfield are extremely confusing. The management is a bit disjointed. They don't have answers to questions and are extremely slow to follow up, if at all. The staff on the floor, however, are awesome. Although the place is aesthetically beautiful, it missed the mark on functionality for the Senior community.

Please make sure all your staff are aware of the rules if there is a Covid outbreak, because of a very RUDE staff member I may add, my family was denied to see my grandmother, and was kicked out a few days before she passed, because there was a Covid outbreak we received an email stating we could go, and the front desk let us back as well. A member of my family was approached by a staff in a very rude manner and was told she needed to leave and that we could come back until the Covid outbreak was gone with. We were denied our goodbye. We had to say goodbye to a lifeless body. If she’s going to work in caregiving she needs to be trained on how to interact with families . We didn’t get a proper goodbye and she passed away without a single visitor the whole week. No family should EVER endure this kind of pain. Very shameful.

My mom was previously a resident at Lakewood Reserve. What I'm not happy about is that we were kept from my mom during her last days because the staff didn't have the correct information about the covid restrictions in Memory Care and my mother died alone. I over paid the previous month and now everytime I email about it, I get no response. If you don't feel that I should get any money back then simply say that. We felt that we had formed a relationship with the Memory Care staff and we gave gifts to all of the staff to thank them for caring for our mom and we have never heard from anyone. Not even a card after my mom's death.

My loved one is currently a resident at Winslow Court and overall things have been okay for her at this facility. The friendliness is great. The cleanliness and the staff are good. The meals, activities, and value for cost are okay. At this facility, some things are good and some things are not so good. I am undecided on whether or not I would recommend Winslow Court to others.

Based on the experience we have had so far with Clayton Oaks Living, we can say that the food definitely needs major improvement. They seem to be short staffed, but most of he caregivers at the community are nice.

We toured The Palms at Sun City during our search for an Assisted Living facility for our loved one. This facility was pleasant and clean and the staff seemed extremely kind and engaged with the residents. However, the whole facility felt dated and kind of dark.

We toured Montebello during our search for an Assisted Living facility for our loved one. This facility was okay and our tour was good. However, it was very hospital like and did not feel welcoming.