Trustwell Living

My Mom is a resident at Kingsbury Place. It is a very nice facility and they communicate with family members on a regular basis. My Mom seems to be happy there. The only complaint I can give is their was severely expired food in my Mom's personal refrigerator and I figured housekeeping would have noticed that. Maybe it's a privacy thing but I would think they would at least check on the food in the fridge even if it is with the resident. Other than that I am very satisfied with the facility. They have been more than kind and caring. The residents are friendly and wonderful to chat with. So glad my Mom is in a place that is safe and secure with good staff.

When we toured Mt. View it was just lovely. The seem to have everything we were looking for.

I think Bickford is a great place, and I think the director is fabulous. There have been several instances where some of the grooming and hygiene service plan hasn't been followed through, when she is little reluctant, due to dementia issues. They are being responsive about it, but I think there may be a communication issue. It may just not be the right fit. If it was just an independent living place, it would be fabulous. The first day we came for a meal and they ran out of a few things, and it took a very long time, though I guess if you don't have anywhere to be, that wouldn't. I did ask for regular updates, and it doesn't always happen, but there is one girl that updates me on a fairly regular basis. It's a cute little place, and it's an apartment not just a little room.

Placement of our Dad at Bickford at Raytown was made as simple as possible due to the assistance of the staff, both administrative and nursing staff. His accommodations are very nice and spacious with a feeling of home and a sense of independence. One problem was the administering of his medications which was somewhat confusing in that we were responsible for filling medication boxes, obtaining refills and then shipping to Bickford. Because we live in another city and work, this was extremely time-consuming and possibly could have been avoided had these services been handled by one organization. However, the personnel of the contracted service were very helpful and considerate. Overall, we are satisfied with the arrangements and await the transfer to Assisted Living which will be able to accommodate more of our Dad's needs.

The staff is very friendly. The meals are served restaurant style with soup sandwich for evening meal. The resident that needs cueing to eat often is on his own. The décor is beautiful. The apartments are nice. For the resident who can be more independent it is great. However, my husband was admitted with Alzheimers that was progressing fast. He had been hospitalized for agitation prior to admission, so the staff was aware of his situation. He started refusing meds, wasn't eating or drnking much and did not cooperate with changing clothes or hygiene issues. They were unable to get him to participate in activites as time went on. He was difficult to care for. He ended up being sent to a behavior hospital and is unable to return unless we provide 24 hr care. This I cannot afford.

We just visited it. In the running with Atria and we selected the Atria. I think at the Atria the patients that we were exposed to seemed more with it and less problematical. That influenced us a lot. They had a broad scope of services, both dementia and assisted living I believe. Their patients seemed like they were more challenged than those at the Atria.

I was looking for a place that was willing to communicate with me by phone on how my mom was doing when things would come up that I should know about. I notice the staff are more personable with the residents and it is a smaller environment, but still offers the amenities that my mom is interested. In the beginning I thought bigger was better and I found this to be a wrong fit for my mom. Even though the beginning few weeks were very hard on my mom with the change the staff worked hard to handle the problems we were running into to get my mom to fit in. They had some staff changes right when we moved in which I was not very happy with but then people do change jobs and it seemed it was just bad timing on our part when we were moving in. I even notice spouses of the residents come and volunteer and I see more families visiting their loved ones. I think it is a good family atmosphere.

Weekend staffing is lacking. We are paying for them to assist with getting undressed at night and this only happens about 1 in 5 days.

They are going thru changes. New staff coming on. Some complaints about food, not enough. They have some work to do before I would recommend them

My parents don't complain about the care or the cleanliness so much as they do the food. I guess it has gone down hill significantly in the year they've been there. It's cold. It's the same thing over and over, and overall does not taste good.

It has been a hard transition moving our loved one to assisted living at Trustwell. Many of the staff are incredibly friendly and responsive, but there has been staff turnover with little communication with residents or their families. It does seem like it takes multiple check in’s to get on the same page for resident needs.

The building needs new furniture and carpet especially in the dining room. The place needs new parking lot at least new black top. More room for physical activities and the sidewalk should go around the whole building and there should be enclosed court yard.

For the cleanliness of the community the open areas 4, Individual room 2. Overall it is a nice facility. For what it is. At first seemed perfect. Was bought out by new owners and many things changed. Items they said they would improve (food), did not. Items they said would remain, changed. Felt there was a lack of knowledge regarding Mom as an individual. If she didn't go out of her room they didn't care - even to eat. Plus, when I asked for specific info on her activities and food intake there was nothing able. Just word of mouth. Moved Mom in with me, so I'm aware of how she is REALLY doing. Our experience - Quiet assisted living with a simple atmosphere for residents. Feel food & communication to outside family could be improved. But overall would recommend.

It's very clean and comfortable and the people who run the place are great. However that does not translate well to floor staff. They are understaffed and although I'm sure the staff are trying their best and stretched thin. I feel like the individual attention given to the clients is low and a stronger staffing ratio would benefit them. The nursing staff was also very hard to communicate with and often didn't comply with wishes expressed by my mother's medical team.

It was all wonderful except the nurse - [name removed]. She was a bully to several residents (& my mothers husband) and myself towards the end, lied on several occasions, to myself and my mother, condescending, forgot or didn't order meds on time. She has several family members under her and I guess she thinks she has more leverage? Regardless, with her attitude, she has no business working with elderly, especially the ones who have no one advocating for them. It's a shame as the rest of the place was very good! It's a shame how 1 person can ruin a good facilities reputation! I need to add that she belittles the residences by yelling at them and saying, "Don't you remember me telling you this already?" Some of these people were non verbal! Shame on her! I heard it more than once and then learned she did this to my mother too. I want anyone looking to beware. It is a very nice facility, great caretakers, great food, clean. I liked it especially for the small family like feel. I look back now and I feel like I was lured as she was very nice at the beginning but I had no idea she treated people like this, esp. my Mom!

While I think Trustwell at Sinclair has potential and it appears new management and staff are working to make improvements, my experience with this facility is that was adequate for the time my parents were there. After about 2 months my father needed more nursing care and my mother moved back home. During the months they were at Sinclair, I did not feel we received the level of care for the amount we were spending and that it was necessary for me to be in constant contact regarding bills and medication management.

What I like the most about Plum Creek is that it is safe, you need a code to enter and leave. I would recommend Plum Creek Place to other families who may need a place for their loved ones

The most difficult struggle we had during my dads time at Wildflower Place was the lack of food options for diabetic residents. Always a problem for him. This is something that many prospective residents and their families would need to know and take into consideration.

The only advice for this facility I could give other families is, make sure you have the dr write an order for everything. From checking bp to after fall care. This facility will let someone fall and hit their head and not do anything after (check bp/call family). Staff is nice but not the best with notifying family or following hospice plans.

After having my mom there for two months, we realized they could not support her with the level of care that she needed. We then had to move her to a skilled nursing facility.