Trustwell Living

I think Cherryvale Place was a nice facility but my Dad was right on the cusp of needing more skilled care due to memory issues and ultimately fell through the cracks there. This was not entirely their fault as he was vehement about not going into a "nursing home" but ultimately it led to repeated hospitalizations due to issues with his blood sugar and falls. He passed after a brief stay in a rehab facility which transitioned into hospice care.

I would recommend Trustwell.

There is a lot of staff turnover and they are frequently short staffed, so response times to get assistance are long. They recently opened up a memory care wing and so I think the resources for the assisted living section are more limited than before. They also haven't been great at cleaning the rooms well and giving residents showers on a regular basis.

I would only recommend Ridgeview to ppl who have family that closely watch over their care plan, that services in it have been requested/approved, are necessary and actually rendered.

My loved one has been at Trustwell for a while and has been fairly happy. However, since they replaced the majority of the staff, things have shifted. And not all of it for the better. I have made multiple attempts to reach out but never get a response. The new nurse is never available nor does she respond when you need something. They replaced the cook and we'd hoped food would improve. It hasn't. My loved one has had toast burned on one side and some things are nearly inedible. On the positive side, the facility is well-maintained and clean. The new activities director seems to really care about residents getting out of their apartments and having quality in their lives. Hopefully things will fully improve overall.

It's small and quant, it was not the cleanest, but I have seen worse. Staff turn over was a big issue but I feel like that's everywhere. They took my mom quickly when we didn't have many options. The management was very friendly. The facility however as not worth the price. The admissions coordinator was phenomenal. I can't recall her name because my mom passed in Dec 22' it's been a yr and half ..but she was very helpful.

My loved one is a resident at Trustwell Living of Raytown. The staff that they have are great, but they are short staffed overall and need more staffing. The cleanliness is great!

My mother was there for 2 weeks for respite care. I felt that my mother was safe at this facility. The room did not have an acceptable size television when we checked in, but that was rectified the next morning. We found a few cleanliness issues (toilet not cleaned properly, mold in the A/C unit). Again, those issues were resolved immediately. My mom has developed some dementia and the nursing staff are reluctant for her to return to Assisted Living long term. Mom can take care of all of her personal needs, but needs her medications given to her. I have texted, emailed, and left voice messages for their representative for a price for long-term Assisted Living and to schedule a tour of their Memory Care unit. I have had no response. Apparently, they don't want my lovely mother there. It is disappointing to me that they didn't have the courtesy to call me . Due to this, unfortunately I cannot recommend Trustwell at Hunters Crossing Place to others.

Overall has been good. Mostly because someone is there to tend to the client. The building is kept up well. Doesn't smell when you go in. Had to ask for a large stain to be cleaned from apartment floor after moving in. Felt like because it want used it was just left. I'm not sure it was cleaned before client moved in. There was what appeared to be urine on the base of the toilet. Friendliness of staff - before we decided to go there everyone was super friendly. Since we have been there the daytime secretary has been completely rude at times not just to us but to others as well. It was definitely brought to their attention as it costs to much for an attitude of any kind. The overall rest of the staff such as maintenance man [name removed], and lunch ladies especially [name removed] are very pleasant and help everyone and if they don't know they get someone. Haven't seen much of the office staff since we first met. The hair stylist that is there and is not employed by them is an excellent lady. Overall pretty friendly. The communication between staff has a lot to be desired. Quality of care - Seems like they do a good job checking on her blood sugar/ diabetes. Takes at least 15 minutes before anyone responds to a button push for assistance. Seems long when you need something. Takes a while to get use to there food. According to the clients it has lots to be desired. Large amounts and there is not a diabetic diet. I'm not sure there is even a low sodium one. The activity ladies are nice. They have to go ask my client if she wants to participate. I'm not sure they do. She can't remember that is why she is there. Have to schedule with the activities director for transportation to appointments. Apparently they don't take anyone after 2 to appointments. Value for cost - nothing to compare it to.

Short staff. Have to wait a long time to get in. Not always but enough to note. Weekends get long because of no activities offered

My loved one was previously a resident at Trustwell Living at Sinclair Place and I was there for two months helping her move. The facility was beautiful, but understaffed. They provided minimum services to the residents there. The food looked terrible and every meal, the poor ladies at the table with my loved one picked at the food and barely ate anything. The poor server apologized to them for the food. It was a classy looking, beautiful facility and the services promised sounded great! However, they did not deliver what was promised. Administration did not care about the residents, only the aides, nurses and kitchen staff seemed to care. Don't choose this place unless you're going to be checking in almost daily.

Find another community! Not only was the care lacking they had my billing messed up from the beginning which didn't get resolved until months after I moved my loved one to another facility! I would tell a friend beware and stay away from Ridgeview Place.

Things have since gotten better. But I visit my mom every day and have found her reeking of urine and one time sitting in her own feces. From the smell I could tell she had been sitting in feces for some time. This was during covid, and being more concerned with the disgusting condition of my mother than putting on my mask I Immediately went to report the condition of my mother. I ran into the activity director, and instead of addressing the condition of my mother she promptly told me "you're not wearing a mask." I will never forget that. When I found my mother in that condition, that was with me visiting her every day. They knew I was coming every day and still I found her in a bad condition. What would her condition have been like had I not been so diligent and visiting my mother?

It's unfortunate that this industry has such a difficult time with staffing, but that is the reason for a less than stellar experience. In addition, with Bickford being bought out right after my dad moved in, they have been in transition since Day 1. The original staff was great but they immediately started letting them go and there hasn't been any consistency since. They have had poor management of medications but as my dad doesn't need any serious meds, the inconsistent medications haven't been a big issue for us, thankfully. Right now it's fine for folks that are more independent but i wouldn't recommend for folks needing more attention.

My family member was there during the transition from Bickford to Trustwell. The director Trustwell hired was very hard to get a hold of, and did not communicate well the changes that were going on with the transition. I was left off several important emails and found out about this through the on site nurse and the associate director who was retained from Bickford. My family member passed away [date removed] and I just recently received [fee removed] the refund for the care we paid for in July but she never received. I know other families were having billing issues as well. They also seemed to be having issues keeping individual rooms clean. On several occasions there were food crumbs on the floor in her room and they would still be there several days later when I would come by to check on her. Unless they have greatly improved communication at the director level, improved their housekeeping and maintenance, and doing a better job of itemizing and transparency on their billing I WOULD NOT RECOMMEND this place.

My loved one was a resident at Astor Place. As for the staff, there was lots of turnover and lack of consistent management. My loved one stated that many of the meals were inedible and unhealthy. She did not participate in any of the activities.

A prompt response, is not happening with her some of her care. They need to improve on; housekeeping, they do not provide a puréed diet,food quality, and staffing. Some of the staff have an attitude.

The entire staff is very friendly. They are available at any hour. The activity coordinator really understands the residents' abilities individually and accommodates well. The med technicians are wonderful and are so dependable.

My parents moved into a studio apartment, which they knew would not work for them. However, they were promised a larger unit as soon as one became available or two units at the same cost as a one bedroom three months later when two units became available, they were told that they could not occupy them for the same price as they had been quoted. Unfortunately, they were not able to live in a studio as two people which is really designed for one person at best. Due to this, they decided to move. They also were not happy with the food selections. Lots of pork was served very little salad or vegetables very little fruit we believe with the amount of money we were paying that more selection and a better quality of food should be served. Also portions were very small. On a positive note I would like to say that ALL STAFF members were excellent! Very nice people and very kind. Knew their jobs well!

The people locally at Hunter's Crossing Place were great. The care staff was awesome. But their style of billing is terrible. And corporate does not communicate or talk to you. So we ended up having to move my loved one out of there. The food was terrible. They said they could accommodate a gluten free diet for Celiac. It started out nice, but then the food they started serving her after about a month was terrible. The chef said that corporate restricted what he could buy.