Five Star Senior Living

They're a little short-staffed, but I think all of these places are nowadays. They're also a little challenged with their billing. It's not been right since we got there. They keep losing the person doing it. Just make sure you have everything in writing as far as concessions and things go. Do your research when it comes to finding a place. We liked that Legacy Heights is a smaller place, that there's not hundreds of residents, so it has a more homey feel. The staff are friendly and seem to get to know their residents better than other places. All in all, they do everything they can to make everybody happy. I've not tried the food, but it looks pretty good, better sometimes than others. I liked that instead of one centralized dining room, there's a dining room on each floor, which contributes to the homey feel. They offer a lot of activities, but a lot of the activities are visual, so it's been difficult for my loved one with vision problems to participate.

We did a virtual tour with the community. It was very nice and the staff was friendly, they answered all of our questions and tried to make the virtual tour as good as it can be. The community did fit our needs due to the pricing

Our family had an in person tour experience and we really liked it. It was a nice community, but it was pretty outdated and could see in the future there would be renovations and we did not want our loved one to have to deal with the chaos of the renovations. The rooms were pretty small and pretty dark

Since my loved one moved I have had peace of mind knowing he is safe. communication could be better but if it's something I need to know they always reach out and I feel comfortable communicating with them, they make it easy. I would recommend this community to others.

The staff is very friendly and does a great job. The environment is good and they are quick to take care of any maintenance issues. Communication between the staff and our family is very good and they keep us well informed. I would recommend this community to others.

This is our choice. Warm, comfortable, meets all the requirements but what was of most importance is the fact that they have experience with and work with/accept Family Care Wisconsin. That was the tipping point for us. So while the cost is very comparable to other places around month to month, long term, we need a place that works with state LTC. Thank you Meadowmere.

Make sure you understand who owns the organization. what is their philosophy not only local but nationwide if the company has multiple locations. Communication was not the best and needed to improve. I would recommend this community as long as you know and understand the philosophy and the community

I would recommend this community, this will will be a good fit for most people. My loved one seems satisfied with everything. The staff checks on my loved one each day. The food is enjoyed by loved one. The communication with the staff is very good, and they keep us informed on what is going on.

We have been very pleased with our experience so far with Five Star Premier Residences. My dad said the staff members are nice and the food is great. It is a lot nicer than his previous facility, it is more home-like rather than institutional. I would definitely recommend them to others who are looking, he is happy here.

Good tour. Nice large private studio rooms with enclosed patio's with doors from the rooms leading out to them. Large enclosed courtyard is between all the buildings. Common areas looked nice. Pricing is not all inclusive, so you need to add up the pieces.

Mother did like this community. [name removed] was accommodating and answered all questions. After we view a few more properties we know that Palms of Lake Spivey is an option. For sure. You know you never get a 2nd chance to make a first impression. Well the receptionist was Mother's first impression. She did not greet Mother as she entered. Did not say one word. Not one. She checked temperatures of others. Not mother. So a rude unprofessional receptionist was our first impression. Yet beyond her... we were pleased.

From our understanding our loved one seems to be happy with the food, and the rooms and overall layout of the community would be a five out of five.

Extravagant looking and TOOOOO expensive.

The place was nice and clean. Older facility, but well maintained. Irene was very helpful. The pricing was in my range even with the service charge for care. Interested in this option, but waiting on more information from the doctors on what will be needed and how soon.

The facility works well with you, The caretakers are really friendly, and take extra time with the residence and help work through anxiety. The rooms are nice and you don't have to share rooms, My mom enjoys the food. The staff takes care of the insurance filings for my mom also. I would recommend this facility to others.

We chose Legacy Heights Senior Living because of the location and also the way the hallways are set up. Each hallway has their own little dining room for the residents, it is very intimate, homey setting. The room sizes here are quite adequate and what is nice is they all have a mini fridge and microwave. I have eaten here and it is good, home cooked food It has gone downhill a little bit because of COVID, everyone is having to dine in their room and meals being delivered. They have had a lot of turnover with management and staff members due to the virus. Overall, I would recommend.

the community has a secure building and we feel like mom is protected there. It is clean, the staff and the other residence are very friendly and helpful. The room sizes are great, with a living room, dining room, kitchen, bathroom, laundry room, and 2 bedrooms. I would recommend this community to others.

Anita is a gem! Very friendly and provided me and my sister with lots of valuable information that will help us on our search. However, we felt it was not the place for our Mom. Although the rooms were nice, we both felt is was not the ideal place for our Mom. HeartFields Assisted Living would be ideal for so many looking for a homey feel, great facility and friendly staff. We just felt it wasn’t the one for our mom’s needs at this time.

[name removed] was a gem! Very friendly and provided me and my sister with lots of valuable information that will help us on our search. However, we felt it was not the place for our Mom. Although the rooms were nice, we felt our mom would see this facility as more of an upscale nursing facility.

Due to COVID there hasn't been to many activities, but beforehand they had beading classes where you can make jewelry, as well as painting and craft classes. My mother really enjoyed those two activities. Having been to a handful of communities this was the first one that felt like a luxury apartment first, before any sort of assisted living or staffed building. The initial impression was more of a normal living situation, everything felt very clean, modern, and recently renovated. My mother had a very unique medical situation and this community was the first and only place to really listen and give creative way to care for her and handle her needs. We felt the other places were not going to be well equipped for her, but this place really took the time to meet her and understand her needs and take a chance on incorporating her into the community.