Oaks Senior Living

My sister wrote the not so nice review below. An Oaks representative responded. I must say the response is inaccurate. My sister did not give inaccurate information to the Oaks regarding my mothers admission. She provided the information she had. The Oaks admitting team was supposed to meet with personal care home nurse & ASSESS my mom & get the accurate information. They failed to do so. Also, they did in fact charge the full amount even though my sister had to hire private care givers to care for my mother while she was there. I handle my parents finances so I know this for a fact. What makes it worse is they fail to admit their error but rather try to put the blame on our family. They told my sister they would give a partial refund due to the circumstances but did not. I just wish they would quit their excuses & take responsibility. Stop blaming others for what you put us through.

The issues here are the typical ones that arise from having a place with high turnover, poor internal and external communication, and a general failure to recognize the importance of running a care residence with actual care and a commitment to following best practices and implementing beneficial advances. Those are highly important factors when you search for people who are charged with every minute of life, health, laughter, safety, comfort, and peace for your husband, wife, mother, father, sibling or other vulnerable person you love. If your loved one requires or will likely require memory care, avoid this place at all costs (not that you'll find much higher anywhere in Atlanta, including Buckhead, Midtown, etc.). In general, record everything you can (GA is a one-party state, you can record every conversation you a part of). What you are assured in care, costs, etc. will vary from person to person and day to day, with the only constant being the staff blaming either the resident or the family. There are so many options in the area and around Atlanta, with new ones opening about every month. It's tedious, but so worth it to keep looking.

Disappointed with the ownership of the facility. My mother-in-law was there for a total of 4 days before The Oaks required her to leave their facility in order to be hospitalized for a condition they were not equipped to treat. We requested a credit since we prepaid for the month and paid their application fee of almost $1,000. The staff indicated a credit would be issued but required approval from the owner. The owner initially said he would issue a credit but ultimately refused. My mother-in law never returned to The Oaks and since has died.

Overall experience was terrible quality of care terrible zero activities would not recommend this to nobody. I had my loved one in there for a week and I was doing everything. Please do not recommend this place to anybody for $[removed]a month. I guess you pay for what you got.

We moved my Dad here after my Mother passed from their home in Chattanooga, TN where he and Mom were so deeply loved and respected. The Oaks at Hampton seemed like a good place for Dad in the beginning; however, I began documenting everything due to some questionable things we observed being allowed/tolerated by the staff towards the residents. We eventually added cameras to my Dad’s room, as anyone who has a loved one in these facilities should! Same director, but numerous staff turnovers, including 4 wellness directors in the almost 3 years he lived there. At the end of my Dad’s life, a medtech from the memory care side was filling in and she was callous and uncaring towards my Dad and called him “ridiculous” as he struggled at the end of his life (Parkinson’s & heart failure) before he took his last breath. We reported to both directors (AL and memory care)and shared the videos showing incidents, but no action was taken or resolved-not even an apology. Unacceptable behavior!

To make sure it is the right fit for your family member. We were told that they could handle my BIL and we told them that he becomes violent. He was there and on his 2nd day climbed the fence and got out. The only way they knew about it was a passer by saw him and reported it. He told them he was hungry. I know he had access to food. I think he just wanted out. He was there only 10 days and had to be removed. My sister went to the trying to get a refund and could never get the right person on the phone. She would never return any calls. Also my sister gave her[ amount removed]for haircut etc. and she put the money in a box on top of a cabinet in her office. My sister finally got that back. I have heard that she is no longer employed there. I would advise anyone to never give cash money without a receipt and to go see for yourself how things are on a daily basis. The facility itself was very nice and clean.

The facility is facing problems. It is in turmoil and I sincerely hope it can be resolved for the benefit of the residents. There were numerous occasions when my husband's call button received no response, particularly at night. I was there and observed this myself. The conditions were absolutely filthy at times and I cleaned his apartment myself often. There are some excellent aides employed there but they are overworked and struggling. There are also some employees who should not be in this field. I have repeatedly requested a breakdowns of bills but have yet to receive anything. Needless to say I relocated my husband and the difference is night and day. He is safe, receiving the attention he needs and deserves and happy in his new assisted living facility.

Go somewhere else.

Do not take your love ones too this facility. It stinks, they don't keep an eye on the residence, if they get hurt they are going to lie about what happened and they are not professional

Caught a staff member sleeping with her head on the table(memory care). Mom skin was dirty, they don't wash and bathe the residents like they supposed to. After my mom had several incidents ( falling and ER visits) I moved her out!!!

I left with my father feeling sad that people had to live there. Again it's a cheaper alternative to what is in the area but it is not a good facility. It's a cheaper alternative to places in the area but it is not a good place. I was horrified by my experience there and moved my father out of there as soon as I could.

Administration did not disseminate information appropriately, follow up to assure care was taking place, or when necessary contact family timely. To assure things are being done family needed to stay vigilant and share information with each shift and new employee. Even with numerous reminders some services were never put in place. Staff interactions with residents demonstrated limited patience and lack of understanding of this population. Without repercussion, staff was permitted to curse and talk negatively of residents. Rather than relieving the family of responsibilities, more was put upon them.

Oaks at Post Road has been in turmoil since just after Mom joined the community [date removed]She's lived through a major renovation that has yet to be completed, 4 directors and staff changes that go with that disruption. Staffing is an ongoing problem with more agency staff than company hires. Can't tell how many chefs have been hired and quit/fired, but Mom constantly complains about no fresh food. All in all we stay because there's no where else to go. Long waiting lists at faculties and others that you hear about the same problems as where she is. She's very happy with Empower Therapy that is a provider there.

The food they served the residents seems to be top notch. However, the residents are confined to chairs all day. My mother developed a deep curve in her neck/upper back from being curled up in a chair all day. The place often smells like urine and they promised me a monthly rate for a full year and then raised the rate without warning after only a few months which created an extreme hardship for my family. My mother's health and happiness have increased since she has moved back home. All of her hospice care nurses and aids are so happy that my mother is no longer at The Oaks and always mention how much better she is doing now.

I would honestly say to avoid this facility, they were short staffed and the resident RN was trying to take care of health and run the facility.

I do not recommend at all. She went in walking well and was there six weeks and could not walk at all. I went in one day and she had bruises and busted lip. No one knew anything. I asked if she had fallen and they said no. She began to scream every time the attendees got near her. She was perfectly healthy going in and passed away six weeks after coming home. My mom was the sweetest lady and had a great disposition. She did have dementia, but I took care of her for ten years. I only put her in for respite care because I had surgery.

Honestly there should be a 0. [name removed] was discharged on [date removed] day due to violent tendencies even though we were told several times that they knew how to deescalate any situation. We found that not to be true in his case.

When we first took my mom here they were great, attentive and attended to her needs. But as time went on and with staff turn over the service was terrible. My family has actual moved my mother, she is no longer here and we will not be recommending to anyone.

The Oaks looks great from the outside but it often did not have any activities, constantly had low staffing and the emergency buzzers residents wear and the ones in the room when pressed no one responded. When my mother needed memory care they didn't say anything because they didn't have room in their facility.

My mom fell and broke her hip at the location and no one can tell me how she fell plus they gave me 4 different lies on how she fell so because of this I am getting a lawyer to handle this situation. They are not actively watching the residence, they are short and rude to family members and if something happens to your love ones, they will not follow protocol and they will lie about it. Also put on there the back part of the facility smells like PEE, the residence may pee on themselves or in chairs and they don't clean it up in time