Oaks Senior Living

We moved our mother into Habersham House (HH) memory care unit. We had many problems as detailed below: When applying for admittance for our mother, in addition to her financial statements (she is self supporting), we had to provide our own personal financial details which we found intrusive. We also completed a detailed account of our mother's likes, dislikes, personal history, etc. We appreciated the thoroughness of these questions. Sadly, it became clear that the information on our mother was either never shared with the staff or if it was, they ignored it. When our mother celebrated her 91st birthday, nothing was done to celebrate it, nor was it even mentioned. When we inquired if anything was done to acknowledge this special day, the Director’s reply indicated the staff had no idea. There were regular activities and musical events in the assisted living area that our mother would have enjoyed (as indicated on her questionnaire) but she was never taken to participate. In fact, one such day, my sister was present when a staff member came to the memory unit to ask if there were any patients to transport for the performance. The aides present immediately said "no", with no consideration that a few residents might have been interested. The memory care unit literature and advertising emphasize the Montessori Method. It was never explained to us how this method was applied to people with memory deficits. Although a bulletin board listed several activities each day, we never once saw any activities despite visiting several times a week, at different times of the day. The aides in that unit appear unsmiling and unresponsive when greeted and certainly, whenever I was there, they were more interested in their cell phones than in the residents, who were left in their chairs to watch infomercials or other inappropriate content on the TV. The residents lack stimulation and seem to be treated poorly by the staff who do not seem to care since their patients cannot voice any complaints. Our mother was in the Memory Care unit at Habersham House for 6 weeks approximately and her hair was washed only 2 times, even after frequent requests! On one occasion, the coordinator of the unit said the staff did not wash hair and we had to have the hairdresser do it (was this a kickback scheme?!). What happens to residents who cannot afford to have a hairdresser on a weekly basis? Of course, when we complained to the director, this was denied but it did happen. Hair was supposed to be washed once a week, baths 3 times a week. On one occasion, my sister arrived to find my mother's door closed. She heard yelling behind the door and when she knocked, a staff member opened it slightly and said they were helping her in the bathroom. When my sister spoke with our mother afterward, she said the staff were very rough with her. At that point, my sister inspected mother’s skin and found red marks on her back. You can form your own conclusions here. Our mother was moved to Habersham House from another facility out-of-state where she had resided for 2 years. The Staff there were wonderful and we were very satisfied with her care. The new residence to which we moved our mother after Habersham House, is also wonderful. Residents there are respected and treated with dignity; the staff are visibly caring. There are many activities in the memory care unit and our mother actively engages in them. Her mental state has improved enormously! I mention this to indicate that we are not newbies to this, nor are we typically complainers. Of the three facilities which we have experienced, we were happy with all except HH.

My aunt was here for awhile in memory care. It was not a good place for her. There really wasn't enough activities in memory care. Seemed to sit around mostly. We ended up moving her elsewhere. She seems much happier now, which makes us much happier. I can't really provide information on the other section of the Oaks as we only were involved only in memory care.

Most of the employees in the memory care do not care about the residents. It shows in the way that most of them treat them.

It was overall clean, but there was a gentleman who was not well supervised, who was urinating in the corner, and it got progressively worse. They were very friendly. We had to remove my loved one for safety reasons. Despite having visited several times, we just didn't see what it really was. It was very disturbing. I don't feel like any of the clients were well supervised, all of the staff seemed to be preoccupied with housekeeping and medications, and the occasional activities, which when they did have them were really good. There was a really poor attentiveness to the residents. They were left to wander unsupervised for hours at the time. Safety was my biggest concern, when the staff was with the residents they were good. I don't think the activities were to the level of the functioning of the residents. I don't think there was enough individual attention. I chose it for the friendliness of the staff, I liked the resident to staff ratio, and we visited during activity times, and that seemed good. I didn't feel there was enough encouragement of the residents to go to bed. They didn't seem to be proactive with emergencies.

This place is a nightmare. It's beautiful on the outside but behind those doors is another story. My mother died at this facility last year. She suffered more than she needed to because of the errors and lack of descent personnel. It was a nightmare to see her suffer so much. They have lost so many staff and residents over the last six months. So many staff left because the new owners didn't seem to care about the residents. Even after my mom they still didn't get there [removed] together. My step father is been getting some terrible care so he is moving out real soon. I just pray that another family will not have to go thru what we did. Please please keep an eye on your family if there are there.

My mother recently left this facility and we did not have a good experience. There is not enough staff for the amount of residents that are there. The food is not that great and the place is filthy. The carpets are stained and i have seen bugs in the dinning room before. The staff always seemed to be changing as well. They tell you a lot of things to get you in the door and get your money, but they don't deliver. I would not recommend this place to anyone.

I would not recommend Bridge to Rediscovery. The staff are not CNA qualified or even close to understanding how to inneract with Alzheimer's patients. I think the whole facility needs an overhaul starting with the director.

Not very impressive. Bad odors as you enter building. Rust on air conditioning units.

Too small, studios, bad odors, OUT

I would never recommend this community to ANYBODY with memory care issues, especially those who have Lewy Body Dementia. The facility is not equipped to handle that type of care and they almost killed my loved one. We had a TERRIBLE experience.

My loved one was there and ended up having bed bugs in their furniture. I found this out when trying to move my loved one out of the community. The community didn't send pictures of my loved one when asked for this. The management changed and the community didn't inform us of this change. The community wanted me to sit with my loved one 24 hours a day for 14 days due to them contracting COVID. They gave me another option to hire someone to do this.

Be very aware of their physical therapy services. Their staff will tell you they have had your PT approved and your copay total will be a "nominal amount " and give you a price which is not even close to the ridiculous bill they send. Then they try to tell you your insurance is out of network. ( The same one they say was pre-approved.) I would advise residents to get PT outside of this facility.

Placing my mother at Morningside was a horrible error! I was totally duped into believing my mother would have caring, trustful oversight. It did not happen and my mother’s residential time there was a heartbreaking experience. Please investigate this facility THOROUGHLY prior to placing your loved one at Morningside. It will save you from a heartbreaking experience.

Huge mistake. If you are searching for a safe, quality, and caring facility that is designed for all facets of daily needs and provides a sense of security for resident and confidence for family , PLEASE do not place your loved one here unless they are exceptionally independent. PLEASE take the time to research annual inspections and deficiency reports— it will prevent a lot of heartache. Although the Director claims there are no staffing issues, there is an alarming attrition rate. Hardly a week went by that they weren’t “short-staffed” on several days. Large turnover of staff; poor medication management; questionable care resulting in negligence was our family’s nightmare! I tried to discuss issues with Director; she paid little attention to complaints and no action taken until MORE complaints follow. One aide consistently observed wearing headphones — all done while patients/residents were ignored and needy. Totally unacceptable. Far too late for certain people. Dining facility very good and well managed. But Not enough appropriate activities. Although the Director claims there are no staffing issues and provides a 5-star rating for herself, BEWARE and look at deficiency reports ! negligence was our family’s experience!!

My mother was scheduled to move into Northlake Gardens in February of 2019. She lives out of state (MO) and I was to go get her and bring her back. I had to put a $1,500 deposit for the space, a $300 deposit for pet fee, and pay the first month's rent in advance $2,950. I had to do all of this two weeks prior to her move in date. I have them a bank draft, as requested. It was immediately cashed. I then went to get my mother. I took the local police with me because my sister and nephew would not let me see or speak to her and I have POA as they have drained her entire life savings and spent the money on trips, cars, and whatever they wanted for themselves. My nephew refused to let me in her house or for me to take her with me. There is a police report. Northlake Gardens was made a aware of this. It is now one month later and I have yet to receive my refund. I wrote them an email. They told me out of the almost $5,000 I gave them they would be keeping everything but $2,100. Really?!? DO NOT TAKE YOUR RELATIVES TO THIS ASSISTED LIVING! All they want is money and have no empathy for the horrible situation you may be in as I am. They really really do not care as long as you pay them.

This place is a joke. No supervision on shifts. Bare minimum of staff. 8.00 hr employees. Critical falls constantly. Mgr was fired from last facility due to gross incompantance. Go on a regular basis and see for yourself. You want lto write a check for 5600 for a bed and don't care about your mom or dad go for it.

Don't recommend this place. They're good as can be for awhile then I guess they figure they've got you and the care dissipates. I started doing my mom's laundry because they did such a bad job. We've been giving her showers because they don't. Mom has dementia and she'll tell them she's already had a bath. Well, DUH. ASSISTED living is the clue here. Assist her. We pay them enough. She's out of breathing meds and only has enough for tonight. If there's an emergency, they'll call and ask if we want them taken to ER? Again, DUH! Don't take the time to call us. Call 911 and get them on their way THEN call us. Cindy can get things done. She'll help you in any way she can and you can rest assured it'll be done. The only reason my mom is still there is she won't move. I'm to the point of taking her somewhere else in spite of what she wants.

Where do I begin! This facility use to be friendly and inviting. The main reason I moved my mom into Summit was for the Activity Director and her creative style and loving approach towards mom. Sadly, that director was moved to the memory care unit and the new Activity Director is intimidating and cold with the residents. She sits at her desk all day and the new assistant only seems to paint everyday. The activity calendar is no longer filled with fun things. The activity department is only there two Saturdays a month! Mom and others are bored! No one seems to notice how much programming has dropped off nor do they seem to care. Other facilities have activities all weekends. Staffing is always an issue. They are always short. They can not keep a nurse on board among with having several executive directors in the past year. The building is dirty... carpets are filthy. Meals are certainly not five star. They are very cheap looking. I will be moving my mom out very soon. The company needs to hang on to great employees [Removed]. My mom definitely deserves better and I will find it.

My mother has been a resident of Summit Place of Beaufort for a number of years. We have all been pleased with the conditions and treatment of the residents until now. Unfortunately, the quality of life has diminished substantially...the facility is understaffed and overworked. The meal quality, which was exceptional is now, at best, mediocre and sometimes inedible. The daily activities which once were innovative and interesting to the residents are now so boring that residents do not even make an attempt to attend. Summit Place of Beaufort used to be a warm and welcoming place where residents and their families were welcomed into, what felt like, a true family environment. However, since the new administration has taken over, the entire aura of Summit Place has changed from a warm and cozy home environment to that of a cold institution and as the quality has declined, the cost has increased. I am in the process of finding another facility where my mother can live out the rest of her life in comfort and peace.

Hello if by means if you looking for a place for parents to go not a good place at all parents was neglect here and not getting the proper attention the staff their always put on a front when family members are there so please don't send family their.