Oaks Senior Living

The cleanliness of the dining room gets a 2, I had my own villa which I kept clean. Mostly ignored by staff. There are very little activities and in 2023 rent increase 12% (fee removed monthly) 2024 rent increase 7% (fee removed monthly) As rent increased, quality went down. At one point I had rats outside my villa & it took 3 weeks before Oaks got rid of them! PLEASE don't recommend this place to anyone. When I left there were 9 empty villas. Those of us who could afford to get out did. I feel so bad for those still there.

Some of these I can't answer accurately such as the friendliness of staff. There is a small handful of aids who are the sweetest most caring people you will ever meet but there are some who are plain nasty and border on abusiveness. Quality of care is poor unless you happen to have one of the good aids. We gave the activities a 3, but the activities director is FABULOUS.

I had a bad experience with them my mother lived there for years it was good until recently everything has gone downhill caregivers are not very knowledgeable of what there doing. The weekends you are lucky to be able to find anybody the food is horrible sometimes it taste old moms always sending pictures of it if my siblings would agree I would move her out I would not recommend this place to anybody Price of this place is expensive for them to not do better

My loved one was previously a resident at Oaks at Shiloh Point for respite care. When I took her there, she was walking. When I picked her up after around 6 weeks, she could not walk and will never walk again. I would not recommend this facility to others.

My friend lived there for years he passed away and people had been in his room prowling there is no telling what they took had two ladies begging for his stuff. He had just passed and they rushed us to get everything out. When talking to the director she seems like she didn’t care. They didn’t give us time to deal with his death they wanted his belongings out

My mother has been at this facility for awhile. It’s very clean the food she hates.. I’m not to impressed with the director or some of the staff [remark removed] don’t trust any of the caregivers on second they don’t seem to know what they are doing and don’t feel comfortable with some who give out medication.. She has been complaining about stuff coming up missing out of her room. the weekends when you walk in you rarely see anyone they’re always short staffed. When we first brought mom here it was perfect but now we are second guessing it.. I worry about leaving her there now.

We had 2 family members in this residence and had to move both due to sub-par care. The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.

Last year their sprinkler system broke and flooded multiple units. Many were displaced for months with no communication or care from The Oaks. Currently the water has been shut off for days no communication or info to residents. Days with out toilets that flush, showers, or drinking water. Not a word from The Oaks. If you have a senior who you love please do not send the here this is a huge bait and switch scam and you will be sorely disappointed like we are!!

They don’t take care of your family the right way they leave them unattended all the time switch staff to much not clean in rooms only keep outside looking clean late to giving meds let’s clients fall and they act like it didn’t happen horrible place

We took my loved one out of this facility. I would tell anyone who is looking into Oaks at Conyers or who has a loved one in here that for the memory care units, any where you go, do pop up visits to ensure your loved one is being taking care of. They really need to improve on holding the employees accountable. People may have different experiences, but this was ours. The reviews when we were looking were good.

My father stayed 6 weeks at Oaks of Beaufort. He was told to do his own laundry though he can't. Trash from moving was left in room two + weeks. The bathrooms're small, hard with a walker. There is no bathroom fan. Broken TP+ towel racks. Dirty laundry sat stinking. Day staff let me know the night staff sleeps on the couches rather than working. This causes staff friction. Staff also complained about low pay and insufficient health insurance. The food is unappealing. The servers are sullen. Activities not offered. The van for trips has been parked for months unused. People were crying out in the night with nobody attending their calls. This was not memory care. The people serving meds became less consistent. This frightened my father so he left. Now they are charging 100% of the next month tho he gave notice the 12fth of a fully paid month. DHEC only allows 14 days charge after moving out. Several residents+ staff moved to the new place as my Dad at same time. PASS!

My experience at this community was anything but good. PLEASE LISTEN! Throughout my stay things quickly took a turn for the worst. The first thing my family and I noticed was that the management team is very disorganized and does not do anything in a timely manner. Meals & Activities hardly ever start on time… The care staff has a lack of compassion when taking care of residents. The food is worse than prison food. Caregivers constantly yell at each other down the hallways and fight in front of residents. Most caregivers sit and play on their phones all day. There is absolutely no accountability from the Executive Director in holding employees responsible for their actions. A few months ago I told my family I wanted to move to another community. We decided it was time to move on from this horrid place. I am at a different community now and much happier. I do not recommend the Oaks at Post Road. Especially with the current management and caregivers that are there. Go elsewhere!

Mom was there for a year and a half and the turn over was too much. They put other residents clothes on our mom without any explanation. We removed other residents items and still to no avail they were placed backed. They don't care for residents like they should. Rude and very unkind. Our mom was overmedicated, meds ordered without our consent or explanation. Jewelry stolen...just the worst. We removed our mom and she is doing great and thriving. PUT YOUR LOVE HERE ONLY IF YOU WANT THEM TO DIE

This was a once a place that provided peace of mind knowing that your loved one was being looked after properly and their was genuine concern.for their welfare. After 3 different management companies in as many years, the peace of mind has changed to genuine concern and unbelievable stress. Numerous safety issues, continual staff changes, and other issues to numerous to mention, have changed the atmosphere entirely. I WOULD NOT RECOMMEND this facility and advise looking elsewhere.

We did not have a good experience with Oaks at Fayetteville, I would not let a doctor put my loved one here again. We had some billing issues that I did not agree with.

I would recommend you find a different community. I ended up taking my loved one out of the community after a very short amount of time. I found the care to be substandard than what was our expectations. The food looked balanced and edible. At the time they delivered it hot.

First off the community is pretty, but the charm ends there. The pretty faces are severely lacking on execution of what they sell you. Care is inconsistent to the point our father ended up in the hospital due to lack of oversight from the care staff. A new RN was brought in who was not brought up to speed on our dad's medical needs and he was hospitalized for something that was a known medical observation to watch for. They have handled COVID poorly, routinely shutting down due to staff members contracting COVID. They are rigid to the point of unhealthy in not allowing family to see residents. They also ask that you take your residents to the doctors appointments because their transportation can't handle it, but turn around and refuse family visits. They are losing their head RN in [date removed], which will make a bad situation worse. The Executive Director and Owners are unresponsive and run the community like a fortune 500 company not a caring home. Value doesn't match pricepoint.

I ended up walking out. Not impressed at all. Employees told me to wait and they would find [name removed] to help me. They were very loud and I could hear them saying they couldn’t find her. Not very professional. Not where I want my mom to be. Scratched off my list.

community not well kept, Need interior paint work to common areas and vacant. I requested to see menu for residents meal, since none were present on tables The paper was wrinkled and covered with food stains. Staff members loud personal conversation can be heard while waiting for assistance and during tour.

I am a visiting caregiver. I have been to this facility many times and have been in the field 20 years, Although this has always been a nice looking and feeling place, my most recent experiences here have been horrible. The staff yells all the time non stop at night and early morning. They act like they own the place and not like this is the residents homes. They are loud and disrespectful. They do not knock before entering rooms. They need some serious management and teaching. They need to actually care and they don’t care about anyone sleeping here. Worst part is families don’t know because they aren’t here late nights or early. I’m listening to them now like they are partying. Talk and yell less, and work more.